Senior IT Relationship & Service Manager

Philadelphia PA; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Paid vacation

Transit benefits

Job summary

City of Philadelphia’s Office of Innovation & Technology seeks a Technical Relationship Project Manager to lead department relationships, govern the service catalog, and advise on platform options. The role focuses on aligning technology with business needs, ensuring secure and scalable solutions, and coordinating across cross-functional teams.

The position emphasizes strategic partnership with department leaders, continuous improvement, and measurable service delivery outcomes within an

Qualifications

• Strong knowledge of IT service delivery and enterprise technology support.
• Ability to serve as a trusted advisor to department leaders.
• Experience with platform governance, service catalogs, and cybersecurity considerations.
• Knowledge of low-code/no-code platforms and dashboarding tools.
• Ability to coordinate across technical and non-technical teams.

Responsibilities

• Lead the Technical Relationship Management and Department Solutions Team.
• Manage service model for up to 9 departments and ensure alignment with organizational priorities.
• Oversee service catalog ownership and advisory activities.
• Advise on platform options (CRM, low-code, AI tools) and governance processes.
• Track engagement, solutions, and outcomes for leadership reporting.

Skills

Stakeholder management

Relationship building

Strategic advisement

Governance & service catalog

Tools

Quickbase

Microsoft Power Platform

Power BI

Salesforce

ServiceNow

Job description

City of Philadelphia’s Office of Innovation & Technology seeks a Technical Relationship Project Manager to lead department relationships, govern the service catalog, and advise on platform options. The role focuses on aligning technology with business needs, ensuring secure and scalable solutions, and coordinating across cross-functional teams.

The position emphasizes strategic partnership with department leaders, continuous improvement, and measurable service delivery outcomes within an