Senior IT Relationship Manager — Manufacturing Programs

Eaton; Columbia (SC); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton is seeking a Programmatic Build Business Relationship Manager to serve as the IT partner for ARS ETO-Programmatic, aligning engineering, program management, and build operations with strategic IT initiatives.

The role drives IT execution, identifies process improvements, and translates business priorities into technology roadmaps, with SAP S/4HANA and other ERP integrations playing a key part.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 10 years of experience in information technology, business systems, operations, process improvement, and/or engineering.
• Authorized to work in the United States without current or future employer sponsorship.
• 3+ years of IT Business Relationship Management, IT Business Partner, Plant IT, Manufacturing IT, or Operations IT leadership experience.
• Strong understanding of ERP systems, preferably SAP, and their integration with business operations.
• Experience supporting PLM, MES, engineering applications, and program-management platforms.

Responsibilities

• Serve as the primary IT relationship manager for ARS ETO-Programmatic leadership, developing strong partnerships across engineering, program management, and operations teams.
• Act as the day-to-day IT leader and trusted advisor for programmatic engineering and build operations.
• Drive execution and continuous improvement of IT solutions supporting engineering, product development, and program management processes.
• Partner with the ARS Group BRM and enterprise IT teams to align divisional technology priorities with broader business and transformation initiatives.
• Support SAP S/4HANA deployment and adoption activities, ensuring programmatic business requirements and workflows are represented.
• Identify, prioritize, and resolve IT-related issues that impact program execution, engineering productivity, or operational performance.
• Translate business objectives and operational needs into technology demand, business cases, and project priorities.
• Develop a deep understanding of engineering, manufacturing, and program-management workflows to identify opportunities for digital enablement and automation.
• Drive alignment between business stakeholders and IT delivery teams to ensure successful implementation of technology solutions.
• Monitor IT performance and service levels, ensuring technology investments deliver measurable business outcomes.
• Champion operational excellence, continuous improvement, and user adoption of critical business systems and digital tools.
• Maintain accountability for IT outcomes across ARS ETO-Programmatic operations.

Skills

IT Leadership

Program Management

ERP SAP

Manufacturing IT

Cross-functional Collaboration

Education

Bachelor's degree

Tools

SAP ERP

PLM

MES

Job description

Eaton is seeking a Programmatic Build Business Relationship Manager to serve as the IT partner for ARS ETO-Programmatic, aligning engineering, program management, and build operations with strategic IT initiatives.

The role drives IT execution, identifies process improvements, and translates business priorities into technology roadmaps, with SAP S/4HANA and other ERP integrations playing a key part.