Manufacturing Business Relationship Manager

Eaton; Raleigh (NC); On-site; USD 165,000 - 242,000; Full time

Benefits offered by this job

Health benefits

Job summary

Eaton in Raleigh, NC seeks a Programmatic Build Business Relationship Manager to serve as the IT partner to the ARS ETO-Programmatic organization, guiding engineering, program management and build operations. This role translates business priorities into roadmaps and ensures IT capabilities enable program execution.

You will drive IT execution, collaborate with enterprise IT, and support SAP S/4HANA deployment to align technology with divisional objectives and digital transformation initiatives.

Qualifications

• Bachelor's degree is mandatory.
• Minimum 10 years of IT, business systems, operations or engineering experience.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Serve as IT relationship manager for ARS ETO-Programmatic leadership.
• Act as day-to-day IT leader for programmatic engineering and build operations.
• Drive IT solution delivery and continuous improvement across processes.
• Align divisional technology priorities with enterprise initiatives.
• Support SAP S/4HANA deployment and adoption activities.
• Identify and resolve IT-related issues impacting execution and performance.
• Translate objectives into technology demand and project priorities.
• Understand engineering, manufacturing, and program-management workflows for automation.
• Drive alignment between business stakeholders and IT delivery teams.
• Monitor IT performance and service levels to ensure outcomes.
• Champion operational excellence and user adoption of systems.
• Maintain accountability for IT outcomes across ARS ETO-Programmatic.

Skills

Relationship management

Cross-functional collaboration

Problem-solving

Project management

Digital transformation

Communication

Education

Bachelor's degree

Tools

SAP ERP

PLM systems

MES systems

Engineering applications

Program-management platforms

Shop-floor systems

End-user support

Operational technology environments

Job description

The Programmatic Build Business Relationship Manager (BRM) serves as the primary IT partner to the ARS ETO-Programmatic organization, providing strategic leadership and operational support across programmatic engineering, program management, and build operations. This role acts as the trusted advisor between the business and IT, ensuring technology solutions effectively support program execution, engineering workflows, operational performance, and business transformation initiatives.

The BRM is responsible for driving IT execution, identifying opportunities for process improvement, translating business priorities into technology roadmaps, and ensuring successful delivery of IT capabilities that enable divisional objectives.

The expected annual salary range for this role is $165000 - $242000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

• Serve as the primary IT relationship manager for ARS ETO-Programmatic leadership, developing strong partnerships across engineering, program management, and operations teams.
• Act as the day-to-day IT leader and trusted advisor for programmatic engineering and build operations.
• Drive execution and continuous improvement of IT solutions supporting engineering, product development, and program management processes.
• Partner closely with the ARS Group BRM and enterprise IT teams to align divisional technology priorities with broader business and transformation initiatives.
• Support SAP S/4HANA deployment and adoption activities, ensuring programmatic business requirements and workflows are effectively represented.
• Identify, prioritize, and resolve IT-related issues that impact program execution, engineering productivity, or operational performance.
• Translate business objectives and operational needs into technology demand, business cases, and project priorities.
• Develop a deep understanding of engineering, manufacturing, and program-management workflows to proactively identify opportunities for digital enablement and automation.
• Drive alignment between business stakeholders and IT delivery teams to ensure successful implementation of technology solutions.
• Monitor IT performance and service levels, ensuring technology investments deliver measurable business outcomes.
• Champion operational excellence, continuous improvement, and user adoption of critical business systems and digital tools.
• Maintain accountability for IT outcomes across ARS ETO-Programmatic operations, balancing strategic priorities with immediate business needs.

Qualifications

Basic Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 10 years of experience in information technology, business systems, operations, process improvement, and/or engineering.
• Authorized to work in the United States without current or future employer sponsorship.

Preferred Qualifications

• 3+ years of experience in an IT Business Relationship Management, IT Business Partner, Plant IT, Manufacturing IT, or Operations IT leadership role.
• Demonstrated experience supporting engineering, manufacturing, build, or program-management environments.
• Strong understanding of ERP systems, preferably SAP, and their integration with business operations.
• Experience supporting product lifecycle management (PLM), manufacturing execution systems (MES), engineering applications, and program-management platforms.
• Knowledge of manufacturing operations, shop-floor systems, end-user support, and operational technology environments.
• Proven ability to collaborate with senior leaders and influence cross-functional stakeholders.
• Strong problem-solving, project management, and relationship-building skills.
• Experience leading business process improvement and digital transformation initiatives.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on 9/1/2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.