Senior IT Project Manager, ERP

NU USA Northeastern University; Boston (MA); Hybrid; USD 114,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Vision/Dental benefits

Paid time off

Tuition assistance

Wellness program

Commuting benefits

Job summary

Northeastern University is seeking a Senior IT Project Manager to lead large-scale IT initiatives aligned with university priorities. The role requires strategic thinking, strong stakeholder engagement, and hands-on leadership to guide cross-functional teams across scope, schedule, and budget.

The position is hybrid in Boston with occasional after-hours support for security incidents and deployments. Qualifications include 8–10 years of PM experience and a bachelor's or master's in a related

Qualifications

• 8–10 years of progressive IT project management experience in large, complex initiatives.
• Minimum of 5 years engaging with business units, technical teams, and executive sponsors.
• PMP, Agile, or other relevant project management certifications preferred.

Responsibilities

• Lead cross-functional teams to deliver large-scale IT projects.
• Ensure projects align with university priorities, scope, schedule and budget.
• Apply risk management and change management in hybrid delivery environments.
• Collaborate with stakeholders and senior leadership to drive results.

Skills

PM Methodologies

Agile

Waterfall

Hybrid approaches

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Communication

Leadership

Budgeting & finance

Education

Bachelor’s or Master’s degree in Computer Science / Information Systems / Business Administration or related field

Tools

MS Project

Smartsheet

ServiceNow

Jira

Job description

About the Opportunity This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Summary

The Division of Information Technology Services (ITS) seeks a strategic and experienced Senior IT Project Manager to lead large-scale, complex IT initiatives aligned with university priorities. This role requires a proactive leader with strong communication, stakeholder engagement and execution skills to guide cross-functional teams and ensure successful delivery of projects across scope, schedule, and budget. The ideal candidate is a self-starter with a proven track record in managing strategic IT projects in dynamic environments. They must be both a strategic thinker and hands-on leader, capable of influencing outcomes and delivering results. This candidate must have demonstrated experience with large scale Infrastructure implementations.

24/7 Operational Support

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving system issues, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

Other Duties as Required

This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.

Hybrid Work Schedule

This role is hybrid and in the office three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future.

Minimum Qualification Education

• Bachelor’s or master’s degree in computer science, Information Systems, Business Administration, or a related field.

Experience

• 8–10 years of progressive IT project management experience, including managing large, complex, cross-functional IT initiatives in matrixed organizations.
• Minimum of 5 years of experience engaging with business units, technical teams, and executive stakeholders.
• Demonstrated success delivering enterprise-level technology projects (e.g., CRM, ERP, infrastructure, cloud systems).
• Proven ability to lead diverse project teams, set direction, communicate vision and influence outcomes without direct authority.
• Skilled in navigating organizational change, managing competing priorities and driving progress in ambiguous environments.
• Strong use of data-driven insights for planning and risk management.
• Certifications PMP, Agile, or other relevant project management certifications preferred.

Skills & Competencies

Distinctive blend of business, IT, financial and communication skills. This blend is vital because this is a highly visible position with substantial impact.

• Expertise in project management methodologies, including Waterfall, Agile, and hybrid approaches.
• Proficiency in project management tools such as MS Project, Smartsheet, ServiceNow and Jira.
• Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Excellent verbal and written communication, including presenting to senior leadership.
• Effective influencing and negotiating skills in an environment in which this role may not directly control resources.
• Ability to foster collaboration and resolve conflicts across diverse stakeholder groups.
• Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.
• Skilled in resource planning and budgeting for large-scale projects.
• Self-motivated, organized, and capable of working independently in fast-paced environments.
• Deep understanding of current and emerging technologies and how leading enterprises leverage them to drive digital innovation and maximize business value.
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.

Key Responsibilities

Organizational Awareness and Process and Framework Expertise

• Adapts to new circumstances (e.g., changes in the business or macroeconomic environment)
• Understands workflows and processes throughout the organization, including the people involved in the processes, their sequencing and outputs of the processes
• Reduces business process inefficiencies by applying appropriate frameworks (e.g., Lean, value stream mapping)
• Applies knowledge of agile and continuous delivery methodologies and frameworks in project, program and/or portfolio management work
• Applies guidance from common risk assessment and mitigation frameworks

Data Acumen and customer centricity

• Applies data visualization techniques to communicate data through graphical representations
• Builds a narrative around a set of data to convey actionable findings from the analysis
• Identifies and navigates relevant datasets needed for reporting and analysis purposes
• Applies design thinking methods to ensure customer needs and perspectives are addressed
• Devises solutions to meet customer requirements

Cross-Functional Collaboration

• Identifies areas/opportunities for collaboration within and across functions/business areas
• Brokers consensus among stakeholders with conflicting needs
• Facilitates value-added meetings with stakeholders
• Is tactful in contentious or politically sensitive situations

Decision Making

• Proactively alerts team and/or manager when faced with unexpected roadblocks
• Makes progress when given unclear, contradictory or inconsistent information
• Identifies patterns and relationships in information to make decisions
• Makes rational judgments from the available information and analysis, and makes prompt, clear decisions that may involve tough choices or considered risks
• Takes responsibility for actions, projects and people, taking calculated risks rather than missing opportunities

Digital Adoption and Growth Mindset

• Learns and explores new technologies to perform their job
• Learns how to use and apply different technologies quickly
• Adopts new technologies to become more personally efficient
• Seeks opportunities to diversify skills and experiences beyond current role and function/business area
• Asks for additional responsibility and influential roles
• Seeks feedback to improve personal performance

Financial Acumen

• Understands the impact of a decision on the business’ financial statements and financial wellbeing in the long term
• Understands the organization's sources of revenue and/or cost categories
• Understands core financial accounting concepts and metrics

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

• Grade/Pay Type: 113S
• Expected Hiring Range: $113,865.00 - $165,105.00 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role.
• Salary ranges are reviewed regularly and are subject to change.

About the University

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.