Operations and Technology Manager

NU USA Northeastern University; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Tuition assistance

Wellness & life

Job summary

Northeastern University’s AI Innovation Lab is seeking an Operations and Technology Manager to oversee day-to-day operations and the technology needs of the lab. You will manage internal software, infrastructure, and administrative systems supporting student projects.

The role requires a Bachelor’s degree in CS or related field with 2–5 years of business/tech experience and strong Python/SQL/Django experience, plus leadership and problem-solving skills in a fast-paced setting.

Qualifications

• Bachelor’s degree required.
• Two to five years of business/tech experience.
• Experience developing applications using Python, SQL, and Django preferred.
• Knowledge of software development tools and processes.
• Strong written and oral communication and leadership skills; highly organized.
• Ability to multi-task and provide mentorship and leadership; strong system development skills.
• Ability to work independently and in a team environment.
• Problem-solving and technical skills for complex operational and tech challenges.
• Proactive attitude in a fast-paced environment.
• Engage with customers and stakeholders professionally and responsively.
• Support technical and non-technical requirements of the AI Innovation Lab.

Responsibilities

• Direct and lead technology support, especially AI tooling and software access for project work.
• Collaborate with product owners, project managers, and stakeholders to deliver full life-cycle solutions.
• Ensure budgets, timelines, and resources are allocated properly.
• Drive new development and planning for future software projects.
• Provide administrative and operational support to AI Innovation Lab and students.

Skills

Leadership

Communication

Organizational skills

Mentorship

Problem-solving

Teamwork

Education

Bachelor's degree in computer and information science or related field

Tools

Python

SQL

Django

Software development tools

Job description

About the Opportunity

JOB SUMMARY: The Operations and Technology Manager will support the day-to-day operations and technology needs of the AI Innovation Lab. This role requires technical oversight, project management, and infrastructure design of all internal software, as well as relevant financial analysis. They will maintain software technology infrastructure to support the AI2L, mostly notably AI tools and administrative systems that student projects. This position will perform a variety of moderately to complex tasks required for the support of user and system requirements, recommends, and direct the development for all internal software related projects, and acts as technical and operational lead. MINIMUM QUALIFICATIONS: Bachelor’s degree in computer and information science or related field Two to five years of business/tech experience required Knowledge and experience developing applications using Python, SQL, and Django strongly preferred. Knowledge of various software development tools and processes. Must have strong written and oral communication and leadership skills, and must be extremely organized Ability to multi-task, ability to provide mentorship and leadership, and strong system development skills. Ability to work independently and in a team environment. Apply strong problem‑solving and technical skills to navigate complex operational and technology challenges. Demonstrate a proactive, “can‑do” attitude in a fast‑paced environment. Effectively engage with customers and stakeholders, addressing needs with professionalism and responsiveness. Support both technical and non‑technical requirements of the AI Innovation Lab Show ongoing commitment to professional growth and continuous improvement.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer and information science or related field
• Two to five years of business/tech experience required
• Knowledge and experience developing applications using Python, SQL, and Django strongly preferred.
• Knowledge of various software development tools and processes.
• Must have strong written and oral communication and leadership skills, and must be extremely organized
• Ability to multi-task, ability to provide mentorship and leadership, and strong system development skills.
• Ability to work independently and in a team environment.
• Apply strong problem‑solving and technical skills to navigate complex operational and technology challenges.
• Demonstrate a proactive, “can‑do” attitude in a fast‑paced environment.
• Effectively engage with customers and stakeholders, addressing needs with professionalism and responsiveness.
• Support both technical and non‑technical requirements of the AI Innovation Lab
• Show ongoing commitment to professional growth and continuous improvement.

RESPONSIBILITIES & ACCOUNTABILITIES:

• Direct and lead technology support, specifically AI tooling and software access required for project completion.
• Work with product owners, project managers, and other stakeholders to understand customer needs and deliver appropriate solutions, full life-cycle project management (client consultation, design scope, interaction with ITS, implementation, and deployment).
• Ensure budgets, timelines and resources are correctly allocated.
• Drive new development and planning for future software development projects based on internal needs.
• Provide general administrative and operational support to AI Innovation Lab and students, which may include both academic operations and office operations: organizing and scheduling meetings, tracking and maintaining department budgets, maintaining office equipment, generating purchase orders, reconciling corporate credit cards, email communications, and ordering office supplies, building course sections, student enrollment, event support, space support, etc.
• Work with the leadership team on special projects on an on-demand basis.

Position Type

Research

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 108S Expected Hiring Range: $60,315.00 - $85,192.50 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

About the University

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.