Senior IT Program Manager: Complex Transformations

TRUGlobal Inc.; Alameda (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TRUGlobal Inc. is seeking an IT Program Manager to lead complex technology projects across applications, infrastructure, and information security, ensuring alignment with business goals and value delivery.

You will collaborate with the PMO, IT teams, vendors, and global delivery partners to plan, execute, and close programs within scope, budget, and schedule, while driving risk mitigation and change management.

Qualifications

• Bachelor's degree in information technology or related field with 8+ years of experience or an equivalent combination of education and experience.
• Proven experience as a program or project manager leading complex IT and business transformations.
• Experience in leading S/4 technical upgrades.
• Experience in leading UAT strategy, integration testing, and cutover activities with hyper care and Organizational Change Management (OCM).
• Strong understanding of end-to-end business processes: Order to Cash, Procure to Pay, and Finance.
• Strong understanding of SDLC and Business Processes.
• Proficiency in project management and issue tracking tools (e.g., Jira, Microsoft Project).
• Practical experience in implementing and leading Agile and Scrum planning and development
• Strong understanding of project governance, software development, and testing life cycles
• Knowledge of Windows Server, Exchange Server, data centers, cloud solutions, SharePoint, ServiceNow

Responsibilities

• Develop comprehensive project plans, including scope, goals, milestones, timelines, and resource allocation, ensuring alignment with the organization's strategic objectives.
• Maintain regular interaction and communication with project stakeholders across multiple business units, including IT teams and vendors, providing updates on project progress, issues, and resolutions.
• Schedule/facilitate meetings to provide project status/reviews as required to keep stakeholders adequately informed on project status.
• Communicate any issues or concerns that may affect the project schedule, budget, or quality to the project sponsor and stakeholders.
• Track and communicate status at both a detailed (task) level and a summary (sub-project or release) level for a variety of audiences, from the project team to executive sponsorship.
• Build, develop, and grow any business relationships vital to the success of the project.
• Lead cross-functional project teams, ensuring effective communication, collaboration, and task allocation.
• Ensure projects are delivered within the approved scope, timeline, resource plan, and budget.
• Identify project risks and develop mitigation strategies to minimize disruptions and delays.
• Work closely with stakeholders (business and IT) to resolve conflicts in prioritization and staffing.
• Track project issues and drive resolution.
• Oversee change management processes, including training, documentation, and communication plans, to ensure a smooth transition for end-users.
• Maintain detailed project documentation, including project plans, status reports, and meeting minutes (such as attendees, items discussed, what changed, blockers, next steps, action items).
• Conduct post-implementation reviews and retrospect to evaluate project outcomes, identify areas for improvement, and capture lessons learned.
• Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Skills

Program management

Project leadership

Agile & Scrum

UAT testing

SDLC

Jira

Microsoft Project

OCM

Communication

Windows Server

SharePoint

Cloud solutions

Education

Bachelor's degree in IT

PMP or CSM preferred

Tools

Jira

Microsoft Project

SharePoint

ServiceNow

Job description

TRUGlobal Inc. is seeking an IT Program Manager to lead complex technology projects across applications, infrastructure, and information security, ensuring alignment with business goals and value delivery.

You will collaborate with the PMO, IT teams, vendors, and global delivery partners to plan, execute, and close programs within scope, budget, and schedule, while driving risk mitigation and change management.