Senior IT Program Leader: Service Delivery & Transformation

SAIC; Arlington (VA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will bring strategic leadership, governance excellence, and program oversight across IT operations, cybersecurity, data center management, and cloud migrations.

The right candidate will drive service excellence, manage SLAs, and collaborate with client executives to align transformational IT initiatives with business

Qualifications

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Responsibilities

• Lead all aspects of IT service delivery for a large ITIL infrastructure services contract.
• Engage with client leadership and governance bodies, ensuring alignment with business objectives.
• Manage technical, schedule, and financial aspects of the program and ensure SLAs are met.
• Oversee IT lifecycle services including cybersecurity, data center operations, and cloud migrations.
• Identify risks and implement structured risk management processes and contingency plans.
• Drive transformation initiatives and foster innovation through unsolicited proposals and new service opportunities.

Skills

ITIL

Program management

Strategic leadership

Risk management

SLA management

Cloud migrations

Cybersecurity programs

Stakeholder management

Financial management

Education

Bachelor's degree in CS/IT

Master's degree (MBA/MS) preferred

Tools

Scrum

Kanban

Lean Portfolio Management

Job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will bring strategic leadership, governance excellence, and program oversight across IT operations, cybersecurity, data center management, and cloud migrations.

The right candidate will drive service excellence, manage SLAs, and collaborate with client executives to align transformational IT initiatives with business