Senior IT Program Lead — Enterprise Ops & Service Desk (DC)

Peraton; Northern (KY); Hybrid; USD 135,000 - 216,000; Full time

Job summary

Peraton is seeking an experienced Senior Technical Program Manager to join our Department of Energy account and lead the delivery of multiple task orders under a large Enterprise IT BPA.

The Sr. Program Manager will oversee program performance, customer satisfaction, resource management, and financial oversight while ensuring successful delivery across a diverse IT services portfolio. The role requires on-site work in the Washington, DC metro area and Germantown, MD.

Qualifications

• 12 years of progressive technical experience, including significant experience managing enterprise IT operations and IT services within a contract environment.
• 5+ years of program management experience, preferably overseeing one or more large task orders, multiple concurrent projects, or complex enterprise IT service delivery programs.
• Must be a U.S. Citizen with the ability to obtain DOE 'Q' clearance.
• Hands-on experience with ServiceNow or other enterprise ITSM platforms.
• Experience managing customer relationships and stakeholder engagement at the program and/or executive level.
• Demonstrated experience managing SLAs, KPIs, service delivery metrics, and operational reporting.

Responsibilities

• Provide overall program management and leadership for multiple concurrent IT task orders operating under a large enterprise BPA.
• Establish and maintain program governance, processes, performance metrics, schedules, and reporting mechanisms.
• Ensure task orders are delivered on schedule, within budget, and in accordance with contractual requirements and customer expectations.
• Coordinate multiple technical teams, subcontractors and vendors, and stakeholders.
• Drive continual service improvement and operational maturity across the enterprise support environment.
• Lead recurring program reviews, performance reviews, executive briefings, and status meetings.

Skills

IT Operations

Service Desk

Enterprise Networking

VTC Technologies

ITSM (ServiceNow)

Stakeholder Management

Financial Management

Contract Management

Education

Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field

PMP or PgMP certification

ITIL certification

Tools

ServiceNow

ITSM Tools

Job description

Peraton is seeking an experienced Senior Technical Program Manager to join our Department of Energy account and lead the delivery of multiple task orders under a large Enterprise IT BPA.

The Sr. Program Manager will oversee program performance, customer satisfaction, resource management, and financial oversight while ensuring successful delivery across a diverse IT services portfolio. The role requires on-site work in the Washington, DC metro area and Germantown, MD.