IT Reliability & Incident Response Analyst

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks an Experienced IT Support Analyst to monitor on-premises and cloud software and infrastructure, including enterprise scheduling and critical services. You will partner with technical and business teams to maintain high availability and disaster recovery environments, and you will escalate to vendors as needed.

The role is hands-on, requiring issue resolution, on-call participation, and collaboration with IT and business teams to align

Qualifications

• Bachelor's or master's degree in IT or related technical field.
• 5+ years of IT Operations experience.
• Experience with system installation, configuration and analysis.

Responsibilities

• Monitor and support operational system performance across IT.
• Resolve IT incidents and outages, manage on-call rotations.
• Coordinate triage for major incidents and outages.
• Create and follow run books and SOPs for operations.
• Assist with IT asset inventory and vendor management.
• Report KPIs and SLAs to IT leadership and drive improvements.

Education

Bachelor's or master's degree in IT or related technical field

Job description

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks an Experienced IT Support Analyst to monitor on-premises and cloud software and infrastructure, including enterprise scheduling and critical services. You will partner with technical and business teams to maintain high availability and disaster recovery environments, and you will escalate to vendors as needed.

The role is hands-on, requiring issue resolution, on-call participation, and collaboration with IT and business teams to align