IT Operations & Incident Response Analyst

RoundPoint Mortgage Servicing LLC; Fort Mill, Saint Louis Park, Dallas (SC, MN, TX); Presencial; USD 70.000 - 97.000; Jornada completa

Descripción de la vacante

RoundPoint Mortgage Servicing LLC is seeking an Experienced IT Support Analyst to monitor on‑premises and cloud IT solutions, including scheduling, batch processes, and service availability.

The role partners with technical and business teams to manage high availability, disaster recovery environments, and engage vendors as needed. It is a hands‑on, issue‑resolving position requiring strong IT and collaboration skills.

Formación

• Bachelor's or master's degree in IT or related field and/or 5+ years IT Operations experience.
• Experience with system installation, configuration and analysis.
• Strong ability to coordinate with vendors and internal stakeholders.

Responsabilidades

• Monitor and support on‑premises and cloud-based IT solutions and infrastructure.
• Resolve IT incidents, manage on‑call rotations, and escalate as needed.
• Coordinate triage for major incidents and maintain run books and runbooks SOPs.
• Assist with asset inventory, change management, and KPI/SLA reporting.

Conocimientos

IT Operations

Incident management

Communication

Educación

Bachelor's or master's in IT

Herramientas

ITIL

Vendor management

Descripción del empleo

RoundPoint Mortgage Servicing LLC is seeking an Experienced IT Support Analyst to monitor on‑premises and cloud IT solutions, including scheduling, batch processes, and service availability.

The role partners with technical and business teams to manage high availability, disaster recovery environments, and engage vendors as needed. It is a hands‑on, issue‑resolving position requiring strong IT and collaboration skills.