Store Operations Lead – Customer Service & Sales

Cavender Stores Ltd.; Killeen (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Cavender’s is seeking a dedicated team member to support daily store operations and uphold our culture and values. You will assist customers, perform cashier and sales duties, and help train associates while keeping the store clean and organized.

You may serve as Manager on Duty as assigned, address customer concerns, and participate in loss prevention with a focus on achieving sales goals and maintaining customer service excellence.

Qualifications

• Must be able to read and understand English.
• Ability to apply basic instructions.
• Capacity to interpret documents and follow directions.
• Proven ability to manage store shifts and supervise associates.

Responsibilities

• Support Cavender’s Culture and drive Mission, Vision, and Values.
• Perform cashier and sales associate tasks.
• Maintain active role in personal selling and meet sales per hour goals.
• Act as Manager on Duty as assigned.
• Assist in day-to-day store management and supervision of associates.
• Open and close the store as directed.
• Address customer complaints and handle returns/exchanges.
• Assist in assigning and addressing associate tasks.
• Help increase sales while maintaining profit and reducing expenses.
• Assist in training store staff and keeping the store clean and presentable.

Skills

Shift management

English reading

Document interpretation

Attention to detail

Job description

Cavender’s is seeking a dedicated team member to support daily store operations and uphold our culture and values. You will assist customers, perform cashier and sales duties, and help train associates while keeping the store clean and organized.

You may serve as Manager on Duty as assigned, address customer concerns, and participate in loss prevention with a focus on achieving sales goals and maintaining customer service excellence.