Senior IT Manager

Myomo Inc.; Burlington (MA); On-site; USD 110,000 - 125,000; Full time

Job summary

Myomo Inc. is seeking an experienced Senior IT Manager in Burlington, MA, to build and execute an IT roadmap spanning infrastructure, security, and applications. The role emphasizes AI integration, governance, and strong cross-functional partnership with business units.

You will lead migrations, oversee data privacy, manage cybersecurity efforts, and ensure compliant, cost-effective IT operations with a weekly onsite presence at HQ.

Qualifications

• 7+ years of IT experience, including 3+ years in corporate or in-house roles.
• Experience in a regulated/public company environment is a strong plus.
• Proven track record as an IT Manager or Sr. Engineer or similar leadership position.
• B.S. degree in Computer Science, Engineering, or relevant field; advanced degree is a plus.
• Cybersecurity certifications (CISSP, CISM) are a plus.
• Excellent diagnostic and problem-solving skills.
• Strong written and verbal communication skills.

Responsibilities

• Partner cross-functionally to anticipate service needs and enhance IT services and security.
• Lead system migrations, upgrades, data storage, cloud access, and related projects; leverage AI where appropriate.
• Develop and enforce internal controls and data privacy practices.
• Oversee corporate cybersecurity efforts in collaboration with leadership.
• Monitor IT metrics and ensure high internal customer satisfaction and timely issue resolution.
• Maintain vendor inventories and ensure SOC reports and cybersecurity insurance are up to date.
• Manage technology vendors and ensure SLA-based performance.
• Execute tests and evaluations of new software/hardware and fulfill ad hoc requests.
• Ensure timely procurement of IT hardware and software and regular application backups.
• Ensure smooth IT onboarding for new employees and proper device provisioning.

Skills

IT leadership

Strategic planning

Communication

Problem solving

Cybersecurity

Education

B.S. in Computer Science or Engineering

Advanced degree (preferred)

Tools

Cloud platforms

AI tools

Data backup tools

Enterprise networks

Job description

Senior IT Manager

Department: Information Technology

Employment Type: Full Time

Location: Burlington, MA

Compensation: $110,000 - $125,000 / year

Description

Why should you join our success story?

Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient’s own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.

What we’re looking for:

The Senior IT Manager is a dedicated business partner, working closely with cross-functional departments to understand their technical needs. The Senior IT Manager will develop and execute an IT roadmap including infrastructure, security, and applications; strategies and technical plans should incorporate AI best practices.

Keys to success include a developed understanding of cybersecurity principles and comfort in leading corporate trainings, technical project management skills including a track record of implementing successful migrations and/or implementations, and a strong commitment to business ethics.

Highly desirable candidates for this role would see value in maintaining a strong onsite presence weekly at Myomo's HQ in Burlington.

How You’ll Drive Impact:

• Partner cross-functionally, anticipating service and security requirements as well as enhancing IT services and streamlining operational efficiency across the organization.
• Provide technical management and support for vital IT projects when appropriate including system migration and/or upgrades, data storage, (cloud) and access. Leverage modern tools including AI to streamline and maximize efficiencies.
• Develop and ensure adherence to internal controls and data privacy requirements, recommending and operationalizing best practices as appropriate.
• Oversee and collaborate on corporate cybersecurity efforts in accordance with company leadership.
• Monitor IT operational metrics, ensuring internal customer satisfaction as well as timely responsiveness to service issues and requests.
• Maintain an inventory of third-party vendors able to access internal and cloud-based systems, developing and maintaining qualified vendor criteria including annual SOC reports and cybersecurity insurance.
• Manage applicable technology vendors, ensuring performance within service level standards.
• Perform tests and evaluations on new software and hardware as appropriate, fulfilling ad hoc requests as needed.
• Ensure timely and cost-effective procurement of IT hardware and software.
• Ensure regularly scheduled application backups of vital corporate applications.
• Ensure a smooth and effective IT onboarding process for new employees.
• Install and configure computer hardware, software, systems, networks, printers, and scanners as needed.

What You’ll Bring:

• 7+ years of IT experience, including 3+ years of corporate or in-house experience.
• Previous public company background and/or experience in a regulated environment a strong plus.
• Proven track record of success as an IT Manager/Sr. Engineer, or other relevant leadership position.
• B.S. degree in Computer Science, Engineering, or relevant field; advanced degree may be a plus.
• Cybersecurity certifications (CISSP, CISM) a plus.
• Excellent diagnostic and problem-solving skills.
• Strong communication skills, both written and verbal.