Senior IT Manager

Myomo, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Onsite weekly presence at HQ

Job summary

Myomo, Inc. is seeking a Senior IT Manager to partner with cross‑functional teams and drive an IT roadmap covering infrastructure, security, and applications.

The role requires leadership, strategic planning, and a strong emphasis on cybersecurity best practices, data privacy, and AI‑enabled improvements. Ideal candidates will have a proven track record in managing IT programs in a public company or regulated environment, with onsite weekly presence at the Burlington, MA HQ.

Qualifications

• 7+ years of IT experience, including 3+ years in a corporate or in‑house setting.
• Public company background and/or regulated environment experience is a strong plus.
• Proven track record as IT Manager/Sr. Engineer or similar leadership role.

Responsibilities

• Partner cross‑functionally to understand and anticipate service and security requirements and improve IT services.
• Lead system migrations, upgrades, data storage, cloud access, and implement AI‑driven efficiencies where appropriate.
• Develop and enforce internal controls and data privacy practices across the organization.

Skills

IT leadership

Strategic planning

Cybersecurity

Vendor management

Project management

Cloud computing

Data privacy

Education

B.S. degree in Computer Science or Engineering

Job description

Why should you join our success story?

Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro‑muscular disabilities.) It is the only device that, sensing a patient’s own neurological signals through non‑invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading‑edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.

What we're looking for:

The Senior IT Manager is a dedicated business partner, working closely with cross‑functional departments to understand their technical needs. The Senior IT Manager will develop and execute an IT roadmap including infrastructure, security, and applications; strategies and technical plans should incorporate AI best practices.

Keys to success include a developed understanding of cybersecurity principles and comfort in leading corporate trainings, technical project management skills including a track record of implementing successful migrations and/or implementations, and a strong commitment to business ethics.

Highly desirable candidates for this role would see value in maintaining a strong onsite presence weekly at Myomo's HQ in Burlington.

How You'll Drive Impact:

• Partner cross‑functionally, anticipating service and security requirements as well as enhancing IT services and streamlining operational efficiency across the organization.
• Provide technical management and support for vital IT projects when appropriate including system migration and/or upgrades, data storage, (cloud) and access. Leverage modern tools including AI to streamline and maximize efficiencies.
• Develop and ensure adherence to internal controls and data privacy requirements, recommending and operationalizing best practices as appropriate.
• Manage the Company’s outsourced IT provider and other vendors, monitoring operational metrics to ensure internal customer satisfaction as well as timely responsiveness to service issues and requests.
• Maintain an inventory of third‑party vendors able to access internal and cloud‑based systems, developing and maintaining qualified vendor criteria including annual SOC reports and cybersecurity insurance.
• Oversee and collaborate on corporate cybersecurity efforts in accordance with company leadership.
• Act as an onsite point of contact for technical questions, liaising with external provider. Support help desk operations as needed to resolve issues.
• Perform tests and evaluations on new software and hardware as appropriate, fulfilling ad hoc requests as needed.
• Ensure timely and cost‑effective procurement of IT hardware and software.
• Ensure regularly scheduled application backups of vital corporate applications.
• Ensure a smooth and effective IT onboarding process for new employees.
• Install and configure computer hardware, software, systems, networks, printers, and scanners as needed.

What You'll Bring:

• 7+ years of IT experience, including 3+ years of corporate or in‑house experience.
• Previous public company background and/or experience in a regulated environment a strong plus.
• Proven track record of success as an IT Manager/Sr. Engineer, or other relevant leadership position.
• B.S. degree in Computer Science, Engineering, or relevant field; advanced degree may be a plus.
• Cybersecurity certifications (CISSP, CISM) a plus.
• Excellent diagnostic and problem‑solving skills.
• Strong communication skills, both written and verbal.