Senior IT Manager

LegalZoom; Austin (TX); On-site; USD 158,000 - 253,000; Full time

Benefits offered by this job

401k with matching

Disability insurance

Fringe lifestyle benefits up to $250

Job summary

LegalZoom in Austin is seeking a Senior IT Manager to lead a small, high-impact IT team and simplify how technology supports employees across the office and distributed environments. You will oversee device lifecycle, MDM, and AI-powered IT tools, automate onboarding and access provisioning, and drive standardized experiences while measuring performance with SLAs and KPIs.

The role offers competitive compensation ($158,000-$252,800 annually) plus benefits, with on-site work in the Austin office

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 10+ years in IT infrastructure and solution architecture; 4+ years leading engineers and IT support teams.
• Hands-on experience with MS Entra, Jamf, Intune, Slack, networking, and identity management.
• Strong hands-on experience with AI tools such as Claude, ChatGPT, and Gemini.
• Automating service requests with Workato (iPaaS) and Freshworks (ITSM).
• Proven ability to operate both strategically and hands-on.
• Strong project management and cross-functional collaboration skills.

Responsibilities

• Lead, develop, and mentor a small IT team.
• Oversee lifecycle management for desktops, laptops, printers, copiers, scanners, display boards, and Zoom room hardware.
• Manage MDM tools to ensure device compliance at all times.
• Drive experience standardization across our offices and endpoints.
• Automate employee onboarding, offboarding, access provisioning, device provisioning.
• Establish design and controls for AI-powered IT support for Tier 1.
• Leverage AI and automation to improve IT efficiency and user experience.
• Establish and track SLAs, KPIs, and user satisfaction metrics.

Skills

IT infrastructure

AI tooling

Project management

Cross-functional collaboration

Identity management

Systems administration

Workato

Freshworks

AI tools Claude

ChatGPT

Gemini

Education

Bachelor's degree in CS/Engineering

Tools

MS Entra

Jamf

Intune

Slack

Job description

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model , where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration. Where we work Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This onsite position will be located in our Austin office.

Overview

Help shape a smoother, smarter technology experience for every employee. As Sr IT Manager, you’ll lead a nimble team and guide the tools and services people rely on every day from workplace devices to the systems that support them. You’ll simplify how technology is delivered across our offices, automate routine work so employees can get up and running faster, and help introduce AI tools with thoughtful safeguards. It’s an opportunity to improve how IT works today while building a more efficient, consistent experience for the future.

You will

• Lead, develop, and mentor a small, high-impact IT team (system analysts, engineers, IT ops).
• Oversee lifecycle management for desktops, laptops, printers, copiers, scanners, display boards, and Zoom room hardware, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency.
• Manage MDM tools for mobile devices, laptops, and desktops to ensure device compliance at all times.
• Drive experience standardization across our offices and endpoints, ensuring we are continuously consolidating toolsets and optimizing the technology portfolio.
• Automate employee onboarding, offboarding, access provisioning, device provisioning, and other repetitive IT processes.
• Establish appropriate technical design and controls for adoption of AI-powered IT support assistants for Tier 1 support, orchestration, and service request fulfillment.
• Leverage AI and automation to improve IT efficiency, service quality, and employee experience.
• Establish and track SLAs, KPIs, and user satisfaction metrics, driving accountability and continuous improvement.

You have

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 10+ years of experience in IT infrastructure, systems, and solution architecture, including 4+ years leading engineers and IT support/service teams.
• Hands-on experience with MS Entra, Jamf, Intune, Slack, networking, identity management, and systems administration.
• Strong hands-on experience with modern AI tools such as Claude, ChatGPT, and Gemini.
• Automating service requests with tools like Workato (iPaaS) and Freshworks (ITSM),
• Proven ability to operate both strategically and hands-on
• Strong project management and cross-functional collaboration skills

The salary range for this role is $158,000-$252,800. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
  • Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.