Outbound Sales Specialist

Legalzoom; Austin (TX); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

401k matching

Disability insurance

Wellness benefits

Job summary

LegalZoom is seeking an Outbound Sales Specialist for our Austin office. You will engage prospects and customers via outbound calls, uncover needs, and present LegalZoom solutions to drive growth.

This full-time, on-site role emphasizes consultative selling, high-quality customer experiences, and strict performance metrics. You’ll work in a goal-driven environment, manage multiple interactions, and collaborate with cross-functional teams to optimize outcomes.

Qualifications

• Experience in sales and outbound calling is preferred.
• Strong communication and active listening skills are required.
• Ability to build trust and rapport over the phone.
• Goal-oriented, performance-driven environment proficiency.
• Capacity to manage multiple customer interactions and follow-ups.

Responsibilities

• Make outbound calls to prospective and existing customers using leads and campaigns.
• Build rapport quickly and use discovery questions to identify needs.
• Explain LegalZoom products and value propositions clearly.
• Recommend solutions aligning with customer needs while meeting goals.
• Overcome objections and guide customers through next steps.
• Document interactions and outcomes in required systems.
• Meet or exceed sales, conversion, productivity, and quality metrics.
• Follow sales processes and compliance standards.

Skills

Sales experience

Verbal communication

Active listening

Rapport building

Goal oriented

Multi-tasking

CRM systems

Consultative selling

Attention to detail

Documentation

Tools

CRM platforms

Dialer tools

Sales dashboards

Job description

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model , where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Where we work Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This position is onsite at our Austin office

Overview

The Outbound Sales Specialist is responsible for engaging prospective and existing customers through outbound calls and other approved outreach channels. This role identifies customer needs, explains LegalZoom products and services, and guides customers toward solutions that support their personal or business goals.

The ideal candidate is motivated by results, comfortable conducting consultative sales conversations, and committed to delivering a professional customer experience on every interaction. This is a full‑time, regular, on‑site position (40 hours per week) and is not designated as work-from-home. It is an on‑site contact‑center sales role that requires extended periods of computer and phone use and the ability to stay focused and engaged throughout the scheduled workday.

Success will be measured by the ability to consistently create meaningful customer conversations, identify appropriate solutions, achieve sales and productivity goals, maintain high-quality documentation, and deliver a trusted customer experience.

You will

Make outbound calls to prospective and existing customers using assigned leads, campaigns, and follow‑up opportunities.

Build rapport quickly and use discovery questions to understand customer needs, goals, and challenges.

Clearly explain relevant LegalZoom products, services, and value propositions.

Recommend solutions that align with customer needs while meeting sales and quality expectations.

Overcome objections and confidently guide customers through the next steps in the buying process.

Accurately document customer interactions, outcomes, and follow‑up activities in required systems.

Meet or exceed individual performance goals, including sales, conversion, productivity, and quality metrics.

Follow approved sales processes, compliance requirements, and customer experience standards.

Manage follow‑up activities and maintain an organized pipeline of opportunities.

Participate in coaching, training, team meetings, and ongoing product or process education.

Collaborate with leaders and cross‑functional partners to resolve customer questions and improve sales outcomes.

You have

Previous sales, outbound calling, and contact center experience preferred.

Strong verbal communication and active listening skills.

Ability to build trust and establish rapport over the phone.

Comfortable working in a goal‑oriented, performance‑driven environment.

Ability to manage multiple customer interactions and follow‑up responsibilities.

Basic computer proficiency and the ability to learn customer relationship management and sales systems.

Strong attention to detail and accurate documentation habits.

Ability to work the required schedule on‑site in Austin – Domain.

Experience with consultative selling or needs‑based sales.

Experience selling professional, legal, financial, subscription, or technology‑related services.

Familiarity with CRM systems, dialer tools, and sales performance dashboards.

Demonstrated history of meeting or exceeding sales and quality goals.

The salary range for this role is ($ 37,400 - $59,900 ) . Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E‑Verify program. For additional information on E‑Verify, please visit Participation and Right to Work pages.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.