Senior IT Infrastructure Service Lead: Vendor & Governance

Cognizant Technology Solutions Corporation; Des Moines (IA); Hybrid; USD 99,000 - 153,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) plan

Employee stock purchase plan

Employee assistance program

Paid holidays & PTO

Parental leave & fertility assistance

Learning and development

Job summary

Cognizant Consulting is seeking a Senior Consulting Manager, Lead Relationship Vendor Management to own strategy, governance, and continuous improvement of IT infrastructure managed services. You will serve as the executive escalation point and lead governance meetings with client stakeholders and internal teams.

You will collaborate with Delivery Head and cross-functional teams to ensure service quality, security, and compliance while driving transformational initiatives such as automation and

Qualifications

• Experience with end-to-end ownership, governance, performance management, and continuous improvement of IT infrastructure managed services.
• Strong knowledge of IT infrastructure operations, cloud and hybrid infrastructure, infrastructure security, compliance, disaster recovery, and business continuity.
• Experience governing IT service management processes, including major incident, problem, change, capacity, availability, and service continuity management.
• Experience with ITIL service management practices, ServiceNow or similar ITSM platforms, and monitoring and observability tools.
• Demonstrated ability to manage senior customer and internal stakeholders, lead governance meetings, address service escalations, and communicate service performance, risks, opportunities, and transformation initiatives.

Responsibilities

• Own the strategy, governance, performance, and continuous improvement of IT infrastructure managed services, aligning service offerings with business unit growth objectives and customer requirements.
• Govern service delivery against service-level agreements, operational-level agreements, contractual obligations, and governance frameworks while addressing performance trends, risks, and corrective actions.
• Serve as the executive escalation point for service-related matters, build trusted stakeholder relationships, and lead quarterly business reviews, service reviews, and governance meetings.
• Develop and execute continual service improvement plans, including automation, AIOps, self-healing, predictive operations, service modernization, and other transformation initiatives.
• Oversee service quality and compliance across major incident, problem, change, capacity, availability, service continuity, security, audit, and operational risk-management processes.

Skills

End-to-end ownership

Governance

IT infrastructure operations

Cloud and hybrid infrastructure

ITIL service management

ServiceNow ITSM

Stakeholder management

Automation/AIOps

Security/compliance

Disaster recovery/BCP

Tools

ServiceNow

Monitoring tools

Job description

Cognizant Consulting is seeking a Senior Consulting Manager, Lead Relationship Vendor Management to own strategy, governance, and continuous improvement of IT infrastructure managed services. You will serve as the executive escalation point and lead governance meetings with client stakeholders and internal teams.

You will collaborate with Delivery Head and cross-functional teams to ensure service quality, security, and compliance while driving transformational initiatives such as automation and