Senior IT Infrastructure & Automation Specialist

MRE Consulting, Ltd.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

MRE Consulting, Ltd. is seeking a Technical Specialists III to implement technology solutions, schedule analysis/implementation/testing, and bridge Engineering with Service Desk teams in Houston.

You will draft change requests, maintain SOPs, and drive SOP improvements to enhance efficiency and service quality. The role requires 5-7 years of IT infrastructure experience, hands-on automation and cloud proficiency (Azure/AWS/GCP), ITIL familiarity, and strong documentation and training

Qualifications

• 5-7 years' experience managing IT infrastructure, supporting technology processes, and executing system implementations.
• Proficiency with automation tools such as Rewst, Jinja, PowerShell and Azure CLI.
• Familiarity with other cloud platforms (AWS, GCP) is a plus.
• Working knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman).
• Previous experience with ITSM tools and Automation (Service Now, Halo PSA, Rewst, Thread).
• Understanding of ITIL best practices; ITIL certification preferred.
• Ability to develop technical documentation and deliver training to internal teams.
• Strong communication skills to translate technical solutions into business terms.
• Scheduled after-hours support or on-call rotations as required.
• Willingness to travel when required.

Responsibilities

• Serve as the final escalation point for complex technical issues from the Service Desk.
• Maintain mission critical systems such as RMM toolsets, Policies, Rewst Automation, BCDR platforms, and PSA systems.
• Monitor Infra and NOC alerts and ensure appropriate escalation and resolution.
• Assist with project implementations, system deployments, infrastructure rollouts, and client-side solutions.
• Analyze client and internal IT systems to diagnose problems, inefficiencies, and recommend improvements.
• Draft and submit change request forms for review and approved by the CAB
• Plan, schedule, and manage timelines for assigned technical projects.
• Collaborate with Engineering and Service Desk teams to familiarize staff with innovative technologies and client best practices.
• Train Service Desk personnel on solutions, procedures, and client-specific standards.
• Maintain and update central documentation repositories, including SOPs, HLDs, BOMs, and knowledge base articles.
• Monitor solution and team performance post-implementation to ensure success and address any ongoing needs.
• Regularly perform ticket updates and accurate time entry within the ITSM platform (Halo PSA).
• Coordinate allocation of technical team resources to meet deployment and other support objectives.
• Develop and deliver related documentation such as SOPs, HLDs or BOMs, technical knowledge base articles.
• Demonstrate experience in consulting role of a technical organization or consultancy with similar responsibilities.
• Holds current technical Microsoft certifications or has strong Microsoft Azure experience.
• Regularly update and audit central documentation repository.

Skills

IT infrastructure

Automation tooling

PowerShell

Azure

AWS

GCP

TOGAF

ITIL

SOP documentation

On-call rotations

Travel readiness

Tools

Rewst

Jinja

PowerShell

Azure CLI

Halo PSA

ServiceNow

RMM tools

BCDR platforms

Job description

MRE Consulting, Ltd. is seeking a Technical Specialists III to implement technology solutions, schedule analysis/implementation/testing, and bridge Engineering with Service Desk teams in Houston.

You will draft change requests, maintain SOPs, and drive SOP improvements to enhance efficiency and service quality. The role requires 5-7 years of IT infrastructure experience, hands-on automation and cloud proficiency (Azure/AWS/GCP), ITIL familiarity, and strong documentation and training