Senior IT Incident Manager — Remote, AI-Powered Resilience

Jobgether

Oregon

Hybrid

USD 100,000 - 120,000

Full time

10 days ago

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Benefits offered by this job

Bonus eligibility

Healthcare

Retirement plan

Paid time off

Parental leave

Wellbeing resources

Education support

Remote work within US

Travel opportunities

Job summary

Jobgether is seeking an IT Incident Manager in the United States to lead major incident responses, coordinate cross-functional teams, and drive rapid resolution to protect enterprise services. You will communicate with stakeholders, perform root-cause analysis, and implement improvements to increase resilience.

The role emphasizes collaboration, accountability, and leveraging AI tools to streamline processes.

Qualifications

5+ years of IT Incident Management experience in enterprise IT environments.
Working knowledge of ITIL and IT service management principles, processes and best practices.
Hands-on experience with ITSM, incident tracking and observability platforms.
Strong communication and stakeholder management skills for business-oriented updates.
Ability to translate complex technical issues into clear business-relevant updates.

Responsibilities

Lead major incident response by coordinating bridge calls and cross-team communication.
Proactively identify and manage operational risks to prevent disruptions.
Serve as primary escalation point and liaison among IT teams, vendors, and leadership.
Provide timely stakeholder communications and post‑incident summaries.
Analyze incident trends and report on improvements to reliability and efficiency.
Mentor teams on incident management best practices and proactive improvements.
Integrate AI tools into incident management while ensuring data confidentiality.