Remote Incident Manager – Production Reliability Leader

Jobgether; Oregon; Hybrid; USD 107,000 - 170,000; Full time

Benefits offered by this job

Fully remote within US

Equity awards

Flexible work environment

Job summary

Jobgether is partnering with a US-based team to recruit an Incident Manager. The role focus is on production reliability, incident response, and continuous improvement across distributed systems.

You will coordinate cross-functional incident handling with Engineering, Product, and Support, maintaining clear communication and timely resolutions while contributing to RCA and post-incident learning.

Qualifications

• 5+ years in incident management, SRE, or technical operations.
• Experience coordinating responses to production incidents in tech environments.
• Familiarity with RCA methods and post-incident reviews.

Responsibilities

• Lead production incidents from detection to resolution with minimal customer impact.
• Facilitate incident response calls, set priorities, and coordinate actions.
• Apply incident management processes, runbooks, escalation procedures.
• Coordinate cross-functional teams for timely resolution.
• Document incident timelines and decisions in real time.
• Provide updates to technical and non-technical stakeholders.
• Contribute to post-incident reports and RCA activities.
• Identify risks and blockers affecting incident resolution.
• Participate in post-incident reviews and retrospectives.
• Support on-call rotations and on-call reliability.
• Help improve incident management workflows and tooling.

Skills

Incident management

SRE / Tech operations

Communication skills

Prioritization under pressure

Cross-functional collaboration

Education

Master's degree preferred / equivalent experience

Bachelor's degree acceptable with experience

Tools

Rootly

PagerDuty

ServiceNow

Job description

Jobgether is partnering with a US-based team to recruit an Incident Manager. The role focus is on production reliability, incident response, and continuous improvement across distributed systems.

You will coordinate cross-functional incident handling with Engineering, Product, and Support, maintaining clear communication and timely resolutions while contributing to RCA and post-incident learning.