IT Help Desk Technician — On-Site Tech Support Pro

Kids for the Future; Cape Coral (FL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Over 30 days off per year

18 days PTO to begin

Anniversary Holiday

Birthday Holiday

Wellness Holiday

Bank Holidays

Great Place to Work

Job summary

IncredibleBank is seeking an IT Help Desk Technician to support our systems, software, hardware, and technology solutions at the Cape Coral, FL location. This full-time, hourly non-exempt role averages about 40 hours per week with a schedule of 7:30 am–5:30 pm EDT, Monday through Friday.

You will be the primary contact for internal tech support, troubleshoot a range of device and software issues, manage tickets, and assist with server and infrastructure tasks.

Qualifications

• AA degree or equivalent in IT field
• 4-6+ years IT experience or training
• Experience with ticketing systems (Kace, Jira, Zendesk)
• Understanding of bank applications (Jack Henry Xperience, Docusign, Hyland Onbase, Info Access, Info Capture, Encompass, LaserPro)
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Analytical skills and ability to work with ambiguity
• Team orientation with leadership potential for projects/tasks
• Flexibility to work a variety of hours with short notice

Responsibilities

• Serve as primary contact for internal tech support requests (email, phone, chat, in-person)
• Troubleshoot hardware, software, email, network, mobile, and peripherals
• Use ticketing system to document, prioritize, track, and resolve requests
• Assist with on-site IT servers and core tech infrastructure
• Configure, deploy, and maintain technology equipment
• Manage software patches, system upgrades, and desktop updates
• Create and manage user accounts, permissions, and AD environments
• Collaborate with IT to resolve escalated issues and support projects
• Help develop Help Desk procedures and onboarding processes

Skills

AA degree

IT experience

Ticketing systems

Bank apps knowledge

Problem solving

Communication

Analytical

Teamwork

Flexibility

Education

AA degree

Tools

Kace

Jira

Zendesk

Job description

IncredibleBank is seeking an IT Help Desk Technician to support our systems, software, hardware, and technology solutions at the Cape Coral, FL location. This full-time, hourly non-exempt role averages about 40 hours per week with a schedule of 7:30 am–5:30 pm EDT, Monday through Friday.

You will be the primary contact for internal tech support, troubleshoot a range of device and software issues, manage tickets, and assist with server and infrastructure tasks.