On-Site IT Help Desk Technician – Expert Tech Support

IncredibleBank; Cape Coral (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Over 30 days off per year

18 days PTO to begin

Anniversary Holiday

Birthday Holiday

Wellness Holiday

Job summary

IncredibleBank is seeking an IT Help Desk Technician to provide on-site support at our Cape Coral location. The role involves handling hardware, software, email, and network issues, managing tickets, and supporting on-site servers and core infrastructure.

You will configure devices, deploy patches, manage AD accounts, and collaborate across IT projects. The ideal candidate has 4–6+ years IT experience, a IT-related associate degree, and solid knowledge of O365 apps, ticketing systems, and bank

Qualifications

• Associate's degree in an IT-related field.
• 4-6+ years IT experience or equivalent.
• Knowledge of Microsoft O365 and related apps.
• Experience with ticketing systems (Kace, Jira, Zendesk).
• Understanding of common bank applications (Jack Henry Xperience, Docusign, Hyland OnBase, Info Access, Info Capture, Encompass, LaserPro).
• Strong problem-solving and communication skills.
• Ability to work with a team and adapt to varying hours.

Responsibilities

• Serve as primary contact for internal technology support via email, phone, chat, and in-person.
• Troubleshoot hardware, software, email, network, and peripheral issues.
• Use ticketing system to document, prioritize, track, and resolve requests.
• Support on-site IT servers and core infrastructure.
• Configure and maintain desktops, laptops, printers, and peripherals.
• Deploy software patches and updates to keep devices secure.
• Create and manage user accounts and Active Directory structures.
• Collaborate with IT team on escalated issues and projects.
• Help develop Help Desk procedures and end-user documentation.

Skills

O365 administration

Hardware & software troubleshoot

AD/Account management

Ticketing systems

Customer service

Education

Associate's degree in IT or related field

Tools

Kace

Jira

Zendesk

Active Directory

Microsoft Windows

Job description

IncredibleBank is seeking an IT Help Desk Technician to provide on-site support at our Cape Coral location. The role involves handling hardware, software, email, and network issues, managing tickets, and supporting on-site servers and core infrastructure.

You will configure devices, deploy patches, manage AD accounts, and collaborate across IT projects. The ideal candidate has 4–6+ years IT experience, a IT-related associate degree, and solid knowledge of O365 apps, ticketing systems, and bank