Senior IT Helpdesk Specialist - White-Glove Support

Veolia Environnement SA; Boston (MA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Job summary

Veolia North America is hiring a Senior Helpdesk Analyst to provide single-point IT support for multiple business units in a fast-paced environment. You will handle requests via phone or chat and coordinate with teams to resolve complex issues.

The ideal candidate combines strong communication with hands-on IT proficiency in Windows, AD, and modern productivity tools, and is willing to travel as needed for projects or emergencies.

Qualifications

• Associate's or Bachelor's degree required with minimum two years of related experience, or five years of related experience in lieu of degree.
• Experience with Windows 10/11 and legacy Windows OS; proficient with Microsoft 365 (Office, Outlook, SharePoint, Teams).
• Knowledge of Google Workspace (Gmail, Drive, Sheets); strong AD administration skills; familiarity with mobile devices and MDM enrollment.

Responsibilities

• Deliver white-glove IT support across channels with high first-contact resolution.
• Troubleshoot hardware, OS, and company-approved apps issues; implement updates/upgrades.
• Create and maintain Support Center docs using Confluence and ServiceNow.
• Identify trends and report to IT Operations Manager; assist in new tech testing.
• Travel occasionally for projects or emergencies; support laptop/desktop imaging.

Skills

Communication skills

Customer service

Team player

Problem-solving

Time management

Education

Associate's or Bachelor's degree

Tools

Active Directory

ServiceNow

Dameware

SCCM

PC Imaging

Confluence

Job description

Veolia North America is hiring a Senior Helpdesk Analyst to provide single-point IT support for multiple business units in a fast-paced environment. You will handle requests via phone or chat and coordinate with teams to resolve complex issues.

The ideal candidate combines strong communication with hands-on IT proficiency in Windows, AD, and modern productivity tools, and is willing to travel as needed for projects or emergencies.