Senior IT Helpdesk Engineer - Complex Issue Leader

NTT DATA, Inc.; Leavenworth (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Annual company events

Company trips

Job summary

NTT DATA, Inc. in the United States is seeking a Senior Helpdesk Specialist to deliver advanced third-tier support for end users. You will troubleshoot complex hardware, software and mobility issues and collaborate with technical teams across the organization.

You will own escalations, develop leadership expertise, and play a key role in resolving the most challenging IT problems while maintaining a strong customer service mindset and technical excellence.

Qualifications

• Experience providing third-tier IT support for complex issues.
• Strong technical expertise in hardware, software and mobility.
• Ability to lead escalations and collaborate with technical teams.

Responsibilities

• Provide third-tier support to troubleshoot complex hardware, software and mobility issues.
• Collaborate with technical teams across NTT DATA.
• Own complex escalations and build leadership expertise.

Skills

Advanced troubleshooting

End-user support

Leadership

Cross-team collaboration

Job description

NTT DATA, Inc. in the United States is seeking a Senior Helpdesk Specialist to deliver advanced third-tier support for end users. You will troubleshoot complex hardware, software and mobility issues and collaborate with technical teams across the organization.

You will own escalations, develop leadership expertise, and play a key role in resolving the most challenging IT problems while maintaining a strong customer service mindset and technical excellence.