Senior Helpdesk Specialist

NTT DATA, Inc.; Leavenworth (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Annual company events

Company trips

Job summary

NTT DATA, Inc. in the United States is seeking a Senior Helpdesk Specialist to deliver advanced third-tier support for end users. You will troubleshoot complex hardware, software and mobility issues and collaborate with technical teams across the organization.

You will own escalations, develop leadership expertise, and play a key role in resolving the most challenging IT problems while maintaining a strong customer service mindset and technical excellence.

Qualifications

• Experience providing third-tier IT support for complex issues.
• Strong technical expertise in hardware, software and mobility.
• Ability to lead escalations and collaborate with technical teams.

Responsibilities

• Provide third-tier support to troubleshoot complex hardware, software and mobility issues.
• Collaborate with technical teams across NTT DATA.
• Own complex escalations and build leadership expertise.

Skills

Advanced troubleshooting

End-user support

Leadership

Cross-team collaboration

Job description

• Provide third-tier support: troubleshoot complex hardware, software and mobility issues.
• Collaborate with technical teams across NTT DATA.
• Own complex escalations and build technical and leadership expertise!

Seeking a Senior Helpdesk Specialist to provide advanced third-tier support for end users, addressing complex IT issues and collaborating with technical teams. Responsible for troubleshooting hardware, software, and mobility problems, this role suits experienced professionals with strong technical expertise and leadership skills.

Annual Events

Employees enjoy annual dinners and company trips, fostering team bonding and appreciation.

Safety Measures

The company emphasizes workplace safety, ensuring a secure environment for its staff.

Parking Facilities

Free parking is available for employees, though some have noted the absence of covered parking spaces.

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with...