Health IT Contact Center Specialist - Multi-Channel Support

Chickasaw Nation Industries; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) immediate vesting

Professional development assistance

Legal aid assistance

Family planning/fertility assistance

Paid time off

Federal holidays observance

Job summary

Chickasaw Nation Industries (CNI) is seeking a Contact Center Customer Support Specialist II to handle high-volume inquiries via phone, email, and chat. You will document interactions, troubleshoot issues, and collaborate with clinical, administrative, and technical staff across IHS and partner organizations.

Required is a high school diploma with 3–5 years in customer service in Health IT or federal programs; strong communication, data entry accuracy, and problem-solving are essential.

Qualifications

• High school diploma required; 3–5 years of customer service experience.
• Experience in Health IT, healthcare or federal programs preferred.
• Ability to work independently with minimal supervision.
• Excellent documentation and communication skills.
• Ability to obtain and maintain public trust clearance.

Responsibilities

• Handle inbound inquiries across phone, email, chat, and tickets.
• Actively listen to understand customer needs and context before assisting.
• Document interactions in the CRM system and ticketing tools.
• Escalate issues to higher-tier or specialized support when needed.
• Collaborate with internal teams to resolve issues and communicate changes.

Skills

Communication skills

Data entry accuracy

Problem solving

Multichannel support

Healthcare IT knowledge

Education

High school diploma

College coursework preferred

Tools

ServiceNow

Microsoft Dynamics 365

NICE CXone

CRM systems

Job description

Chickasaw Nation Industries (CNI) is seeking a Contact Center Customer Support Specialist II to handle high-volume inquiries via phone, email, and chat. You will document interactions, troubleshoot issues, and collaborate with clinical, administrative, and technical staff across IHS and partner organizations.

Required is a high school diploma with 3–5 years in customer service in Health IT or federal programs; strong communication, data entry accuracy, and problem-solving are essential.