Senior IT Help Desk Lead

Norton Healthcare; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Norton Healthcare is seeking a Senior Help Desk Support to provide end-user support for PC, server applications and hardware. You will interact with Information Services to restore service and manage changes, with Level I–III telephone support across the organization.

You must have proficiency in MS Office and Windows, and hold or be working toward HDI/ITIL credentials within 12 months. You will support projects and urgent issues in a fast-paced environment, delivering strong customer service.

Qualifications

• Three years in a call center environment.
• HDI Certification upon hire or within 12 months.
• ITIL Certification upon hire or within 12 months.
• Credential maintained as defined by leadership.

Responsibilities

• Provide Level I, II, and III telephone support for end users.
• Support end users for PC, server applications and hardware.
• Interact with Information Services to restore service or identify/correct core problems.
• Assist on both project and issue related tasks.
• Proficiency in Current MS Office and Windows platforms; strong customer service.

Skills

Active Directory

MS Windows

MS Office

Helpdesk experience

Customer service

Education

High School Diploma or GED

Tools

HDI Certification

ITIL Certification

Job description

Norton Healthcare is seeking a Senior Help Desk Support to provide end-user support for PC, server applications and hardware. You will interact with Information Services to restore service and manage changes, with Level I–III telephone support across the organization.

You must have proficiency in MS Office and Windows, and hold or be working toward HDI/ITIL credentials within 12 months. You will support projects and urgent issues in a fast-paced environment, delivering strong customer service.