Sr Help Desk Support, Evenings

Norton Healthcare; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Norton Healthcare is seeking a Senior Help Desk Support to provide end-user support for PC, server applications and hardware. You will interact with Information Services to restore service and manage changes, with Level I–III telephone support across the organization.

You must have proficiency in MS Office and Windows, and hold or be working toward HDI/ITIL credentials within 12 months. You will support projects and urgent issues in a fast-paced environment, delivering strong customer service.

Qualifications

• Three years in a call center environment.
• HDI Certification upon hire or within 12 months.
• ITIL Certification upon hire or within 12 months.
• Credential maintained as defined by leadership.

Responsibilities

• Provide Level I, II, and III telephone support for end users.
• Support end users for PC, server applications and hardware.
• Interact with Information Services to restore service or identify/correct core problems.
• Assist on both project and issue related tasks.
• Proficiency in Current MS Office and Windows platforms; strong customer service.

Skills

Active Directory

MS Windows

MS Office

Helpdesk experience

Customer service

Education

High School Diploma or GED

Tools

HDI Certification

ITIL Certification

Job description

Responsibilities

The Help Desk Support-Senior role provides support to end-users for PC, server applications, and hardware. May interact with other departments within Information Services to restore service and/or identify and correct core problems.. Supports production systems including enhancements and change control. Provides Level I, II, and III telephone support for the organization.. This individual will also work with end users on a continuous basis assisting on both project and issue related tasks. Proficiency in Current MS Office and Windows Platforms, Experience in Helpdesk environment as well as Client Server Environment. Have excellent customer service skills for both internal and external customers. Achieve issue resolution through strong analytical skills. Active Directory concepts and techniques. Ability to perform under time constraints and deadlines in a constantly changing/ fast paced environment.

Responsibilities

The Help Desk Support-Senior role provides support to end-users for PC, server applications, and hardware. May interact with other departments within Information Services to restore service and/or identify and correct core problems.. Supports production systems including enhancements and change control. Provides Level I, II, and III telephone support for the organization.. This individual will also work with end users on a continuous basis assisting on both project and issue related tasks. Proficiency in Current MS Office and Windows Platforms, Experience in Helpdesk environment as well as Client Server Environment. Have excellent customer service skills for both internal and external customers. Achieve issue resolution through strong analytical skills. Active Directory concepts and techniques. Ability to perform under time constraints and deadlines in a constantly changing/ fast paced environment.

Qualifications

Required

• Three years in a call center environment
• Support Center Analyst (HDI) Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership. AND Information Technology Infrastructure Library Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership.

Desired

• High School Diploma or GED
• Microsoft Certified Professional OR Microsoft Certified Solutions Expert