Senior Help Desk Engineer: Windows + AD Support Lead

Norton Healthcare; Whitner (KY); On-site; USD 54,000 - 74,000; Full time

Job summary

Norton Healthcare in Whitner, KY seeks a Senior Help Desk Support to provide end-user support for PC, server applications, and hardware. The role interfaces with Information Services to restore service and address core problems.

Must have strong customer service skills, proficiency with MS Office and Windows, and experience in a helpdesk and client-server environment. Active Directory concepts and analytical problem-solving are essential.

Qualifications

• Three years of experience in a call center environment.
• HDI certification or eligible within 12 months of hire.
• ITIL credential or equivalent within 12 months of hire.

Responsibilities

• Assist end-users with PC, server applications, and hardware issues.
• Collaborate with Information Services to restore service and resolve core problems.
• Participate in projects and issue-related tasks.
• Maintain strong customer service and analytical problem solving.

Skills

Customer service

Analytical thinking

Windows OS

MS Office

Problem solving

Education

High School Diploma or GED

HDI Certification

ITIL Certification

Microsoft Certified Professional

MCSE

Three years call center experience

Tools

Active Directory

Job description

Norton Healthcare in Whitner, KY seeks a Senior Help Desk Support to provide end-user support for PC, server applications, and hardware. The role interfaces with Information Services to restore service and address core problems.

Must have strong customer service skills, proficiency with MS Office and Windows, and experience in a helpdesk and client-server environment. Active Directory concepts and analytical problem-solving are essential.