Tier 2 Help Desk & EMR Support Specialist

Norton Healthcare; Whitner (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Norton Healthcare is seeking an Intermediate Help Desk Support in IS Enterprise Services for day shifts. You will provide Tier 2 support to internal users, handling general office applications, NHC applications, and EMR systems. You will document issues and respond via phone or email, escalating when needed.

Ideal candidates have at least 3 years in a call center, a relevant Associate degree, and HDI/A+ certifications or equivalent within 12 months. This is a full-time, on-site role.

Qualifications

• Three years in a call center environment.
• HDI Analyst certification or equivalent is required or obtained within 12 months of hire.
• A+ certification may be required or obtained within 12 months of hire.

Responsibilities

• Provide Tier 2 support to Norton Healthcare internal customers.
• Respond to customers by phone or email and document issues.
• Escalate complex issues and use server and application tools with elevated privileges.

Skills

Three years in a call center

Education

Associate Degree

Tools

HDI Certification

Job description

Norton Healthcare is seeking an Intermediate Help Desk Support in IS Enterprise Services for day shifts. You will provide Tier 2 support to internal users, handling general office applications, NHC applications, and EMR systems. You will document issues and respond via phone or email, escalating when needed.

Ideal candidates have at least 3 years in a call center, a relevant Associate degree, and HDI/A+ certifications or equivalent within 12 months. This is a full-time, on-site role.