Senior IT Help Desk Administrator

Holtec International; Camden (NJ); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work opportunities

401(k) with company match

Medical/dental/vision coverage

Job summary

Holtec International is seeking a Senior IT Help Desk Administrator (IT Specialist III) to support and maintain enterprise IT infrastructure across office and production environments. The role emphasizes reliability, performance, and security of Windows endpoints, Microsoft 365, Azure Virtual Desktop, and Remote Desktop Services.

Strong problem-solving, documentation, and continuous improvement are essential.

Qualifications

• Strong working knowledge of Windows 10/11 and Microsoft 365 administration.
• Proficiency in Active Directory including user management, permissions, and group policy administration.
• Strong troubleshooting skills across hardware, software, and network environment.
• Experience with IT ticketing systems and end-user support processes.

Responsibilities

• Respond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalent).
• Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and peripherals.
• Provide both on-site and remote support for employees at all organizational levels.
• Manage user accounts, passwords, and security groups within Active Directory.
• Install and configure approved software in accordance with corporate IT standards.
• Maintain accurate asset inventories for hardware and software across multiple facilities.
• Deliver user training and promote best practices in cybersecurity and system use.

Skills

Windows 10/11

Microsoft 365 administration

Active Directory

Troubleshooting

Documentation

Tools

ManageEngine ServiceDesk

Job description

The Senior IT Help Desk Administrator (or IT Specialist III) is responsible to support and maintain enterprise-level IT infrastructure across both office and production environments. This position plays a critical role in ensuring the reliability, performance, and security of Holtec’s computing environment, including Windows Endpoints, Microsoft 365, Azure Virtual Desktop, and Remote Desktop Services/Support. The ideal candidate will bring hands‑on expertise in system administration, end‑user support, and infrastructure management, with a proactive approach to problem solving, documentation, and continuous improvement. This individual will work closely with the IT leadership team to sustain high availability, data integrity, and operational excellence throughout the organization.

Primary Responsibilities

• s:Minimum 3 years of experience; 5+ years strongly preferred in IT support, systems administration, or infrastructure managemen
• t.Strong working knowledge of Windows 10/11, and Microsoft 365 administratio
• n.Proficiency in Active Directory, including user management, permissions, and some group policy administratio
• n.Strong troubleshooting skills across hardware, software, and network environment
• s.Excellent organizational, documentation, and communication abilitie

Specific Areas of Responsibility

• ortRespond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalen
• t).Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and periphera
• ls.Provide both on-site and remote support for employees at all organizational leve
• ls.Manage user accounts, passwords, and security groups within Active Directo
• ry.Administer Office 365 licenses, mailboxes, and multi-factor authentication (MF
• A).Install and configure approved software in accordance with corporate IT standar
• ds.Maintain accurate asset inventories for hardware and software across multiple faciliti
• es.Deliver user training and promote best practices in cybersecurity and system u
• use.Ensure all work is documented and tracked according to ITIL and company standar

Requirements

• nts:Hands-on experience deploying and maintaining 3D engineering and design applications (SolidWorks, Autodesk, MATLAB, Ado
• be).Familiarity with ITIL service management principles and enterprise ticketing systems (ManageEngine ServiceDesk or simil
• ar).Professional certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (V
• CP).Proficiency and experience with managing and deploying Teams Conferencing devi
• ces.Experience with InTune, MAM/MDM and AutoP

i

lot A Generation Ahead by Des

ign™Investing in people who power the fut

ure. We believe great work deserves great rewards. Our benefits go beyond the basics, reflecting our commitment to supporting your whole self…your health, your future, and your career growth. This incl

Benefits:

• ation:Annual compensation based on skills and experience ranging from $75,000 - $
• 90,000 B
• enefits:Industry‑leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 elig
• ibility!FLEX Program – Hybrid work opportunities available for eligible roles, where business needs and role requiremen
• ts allow401(k) retirement plan with up to a 5% company match and immediate vesting to support long‑term financial
• securityPaid time off and 11 paid holidays to support rest, balance, and
• rechargeWellness program offering rewards for participation in company‑supported health ini
• tiativesCommuter benefits supporting mass transit and commuter parking
• optionsCompany‑paid life and AD&D insurance for added peace
• of mindEducation assistance to support continued education and professiona
• l growthEmployee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance
• programsBenefits eligibility and offerings may vary based on role, location, and employmen

t status If you’re driven to solve meaningful challenges and make a lasting impact, we invite you to build your career at Holtec—a generation ahead by design™.