Senior IT Help Desk & Systems Administrator

Holtec International; Camden (NJ); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work opportunities

401(k) with company match

Medical/dental/vision coverage

Job summary

Holtec International is seeking a Senior IT Help Desk Administrator (IT Specialist III) to support and maintain enterprise IT infrastructure across office and production environments. The role emphasizes reliability, performance, and security of Windows endpoints, Microsoft 365, Azure Virtual Desktop, and Remote Desktop Services.

Strong problem-solving, documentation, and continuous improvement are essential.

Qualifications

• Strong working knowledge of Windows 10/11 and Microsoft 365 administration.
• Proficiency in Active Directory including user management, permissions, and group policy administration.
• Strong troubleshooting skills across hardware, software, and network environment.
• Experience with IT ticketing systems and end-user support processes.

Responsibilities

• Respond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalent).
• Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and peripherals.
• Provide both on-site and remote support for employees at all organizational levels.
• Manage user accounts, passwords, and security groups within Active Directory.
• Install and configure approved software in accordance with corporate IT standards.
• Maintain accurate asset inventories for hardware and software across multiple facilities.
• Deliver user training and promote best practices in cybersecurity and system use.

Skills

Windows 10/11

Microsoft 365 administration

Active Directory

Troubleshooting

Documentation

Tools

ManageEngine ServiceDesk

Job description

Holtec International is seeking a Senior IT Help Desk Administrator (IT Specialist III) to support and maintain enterprise IT infrastructure across office and production environments. The role emphasizes reliability, performance, and security of Windows endpoints, Microsoft 365, Azure Virtual Desktop, and Remote Desktop Services.

Strong problem-solving, documentation, and continuous improvement are essential.