Senior IT Engineer, Special Projects - O365, AD & APIs

ThreatLocker Inc.; Orlando, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ThreatLocker is seeking a Special Projects IT Engineer in Orlando, FL to join an in-office team focused on test programs, product research, and deploying IT systems. The role involves working on O365, Active Directory, networking, API integrations, and complex customer issues.

Ideal candidates have 5+ years in IT support (MSP or corporate), strong problem-solving, and certifications such as CCNA or MCSA. Travel may be required occasionally as part of the job.

Qualifications

• 5+ years of experience in IT support, preferably in an MSP environment or a corporate IT background.
• Proficiency in deploying and managing O365, Active Directory, and networking infrastructure.
• Strong understanding of API integrations and scripting languages.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills for interacting with customers and internal teams.

Responsibilities

• Diagnose and resolve complex customer issues related to IT systems.
• Conduct in-depth research on products and technologies to enhance company offerings.
• Develop and execute test scripts for various IT systems and applications.
• Deploy and manage IT systems, including O365, Active Directory, and networking infrastructure.
• Collaborate with cross-functional teams to ensure seamless integration of API solutions.
• Provide expert-level support to customers, addressing their technical inquiries and challenges.
• Stay updated on emerging technologies and industry trends to continuously improve company operations.
• Document processes, procedures, and troubleshooting steps for internal knowledge sharing.

Skills

IT support

MSP experience

O365 deployment

Networking

API integrations

Scripting

Problem solving

Communication

Teamwork

MSP collaboration

Education

CCNA certification

MCSA certification

Tools

O365

Active Directory

Networking infrastructure

Job description

ThreatLocker is seeking a Special Projects IT Engineer in Orlando, FL to join an in-office team focused on test programs, product research, and deploying IT systems. The role involves working on O365, Active Directory, networking, API integrations, and complex customer issues.

Ideal candidates have 5+ years in IT support (MSP or corporate), strong problem-solving, and certifications such as CCNA or MCSA. Travel may be required occasionally as part of the job.