SPECIAL PROJECTS IT ENGINEER

SKY VC; Orlando, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ThreatLocker is seeking a Special Projects IT Engineer based in Orlando, FL to support test programs, product research, and IT deployments such as O365, Active Directory, and networking infrastructure. The role requires hands-on experience with API integrations and scripting, with a focus on delivering advanced IT solutions.

Qualified candidates will have 5+ years in IT support, preferably MSP or corporate IT, with strong problem-solving and communication skills.

Qualifications

• 5+ years of IT support experience, MSP or corporate IT background preferred.
• Proficiency deploying and managing O365, Active Directory, and networking infrastructure.
• Strong understanding of API integrations and scripting languages.
• Excellent problem-solving skills for troubleshooting complex issues.
• Effective communication and interpersonal skills for customer and team interactions.
• Proven track record of researching and implementing innovative solutions.
• Certifications such as CCNA, MCSA or equivalent are a plus.
• Ability to work independently and collaborate in a team environment.
• Willingness to adopt new technologies and continuous learning.

Responsibilities

• Diagnose and resolve complex customer IT issues.
• Conduct in-depth product and technology research to enhance offerings.
• Develop and execute test scripts for IT systems and applications.
• Deploy and manage IT systems including O365, Active Directory, and networking.
• Collaborate with cross-functional teams to integrate API solutions.
• Provide expert-level customer support for technical inquiries.
• Stay updated on emerging technologies to improve operations.
• Document processes and troubleshooting steps for internal knowledge sharing.
• Role is an in-office position based in Orlando, FL.

Skills

Problem-solving

Communication

Research abilities

Independent work

Education

CCNA certification

MCSA certification

Tools

O365

Active Directory

Networking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SPECIAL PROJECTS IT ENGINEER

Full Time Orlando, FL, US

30+ days ago Requisition ID: 1004

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader that stops cyberattacks before they happen. The company's Zero Trust Platform prevents breaches from both known and unknown threats by allowing only explicitly trusted software and activity across endpoints, networks, and cloud systems. Built to deploy quickly and scale across complex environments, the platform reduces operational overhead while keeping business running uninterrupted. Headquartered in Orlando, Florida, with offices in Dublin, Dubai, and Brisbane, ThreatLocker protects over 70,000 organizations worldwide.

JOB OVERVIEW

ThreatLocker is building an advanced IT team dedicated to conducting test programs, including special projects, conducting product research, developing test scripts, and deploying IT systems. This specialized role encompasses a wide range of responsibilities, from assisting customers with advanced and complex issues to research and test projects. Duties include deploying O365 scripts, API integrations, networking, Active Directory, O365, and understanding many IT systems. We're seeking an ideal candidate with extensive experience, ideally from an MSP background or corporate I.T. background that is used to working with a large number of solutions. Preferably a high-end Level 2 or Level 3 engineer looking for a career transition.

As a Special Projects IT Engineer you are responsible for but not limited to:

• Diagnose and resolve complex customer issues related to IT systems.
• Conduct in-depth research on products and technologies to enhance company offerings.
• Develop and execute test scripts for various IT systems and applications.
• Deploy and manage IT systems, including O365, Active Directory, and networking infrastructure.
• Collaborate with cross-functional teams to ensure seamless integration of API solutions.
• Provide expert-level support to customers, addressing their technical inquiries and challenges.
• Stay updated on emerging technologies and industry trends to continuously improve company operations.
• Document processes, procedures, and troubleshooting steps for internal knowledge sharing.
• The role will be based in Orlando, FL and is an in-office position.

REQUIRED QUALIFICATIONS

• 5+ years of experience in IT support, preferably in a Managed Service Provider (MSP) environment or a corporate I.T. background.
• Proficiency in deploying and managing O365, Active Directory, and networking infrastructure.
• Strong understanding of API integrations and scripting languages.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills for interacting with customers and internal teams.
• Proven track record of conducting research and implementing innovative solutions.
• Certifications such as CCNA, MCSA, or equivalent are a plus.
• Ability to work independently and collaborate effectively in a team environment.
• Willingness to adapt to new technologies and embrace continuous learning.

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.