Senior IT End-User Support & Manufacturing Tech Lead
Monoflo International
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Benefits offered by this job
Job summary
Monoflo International is seeking an IT Operations Support Analyst to provide technical support and lead IT initiatives at their Winchester, Virginia location. This role requires strong expertise in managing user accounts, troubleshooting technical issues, and delivering exceptional customer service across all levels of the organization.
The ideal candidate will have a background in Information Technology along with experience in support roles. Join us today and take your career to the next level while contributing to our innovative solutions in reusable packaging.
Qualifications
- 3+ years of progressive IT support experience.
- Working knowledge of the Kaseya One Suite or comparable RMM/ITSM tooling.
- Hands-on experience with Cisco Meraki appliances.
Responsibilities
- Serve as the senior technical escalation point for the helpdesk team.
- Deliver direct Tier 1/2/3 desktop, application, and hardware support.
- Coordinate with operations, maintenance, and engineering staff to resolve issues.
Skills
Education
Tools
Job description
Monoflo International is seeking an IT Operations Support Analyst to provide technical support and lead IT initiatives at their Winchester, Virginia location. This role requires strong expertise in managing user accounts, troubleshooting technical issues, and delivering exceptional customer service across all levels of the organization.
The ideal candidate will have a background in Information Technology along with experience in support roles. Join us today and take your career to the next level while contributing to our innovative solutions in reusable packaging.
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