Senior IT Desktop Technician

CoVerica Inc; Dallas (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

CoVerica, a growing employee-owned independent insurance agency in Dallas, seeks a Senior IT Desktop Technician to keep staff productive by supporting desktops, laptops, and Microsoft 365.

You'll handle end-user issues, set up devices, and manage security with tools like Entra ID and Kaseya. Initial on-site work transitions to a hybrid schedule after acclimation.

Qualifications

• 3-5 years of hands-on IT desktop support experience in a professional services environment.
• Strong troubleshooting skills across Windows, Microsoft 365, and common business apps.
• Working experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) and Entra ID.
• Familiarity with Kaseya or similar RMM tool; understanding MDR/BDR basics.
• Excellent customer service and communication skills.

Responsibilities

• Provide Tier 1 and 2 desktop and end-user support via phone, email, and in person.
• Escalate complex issues and document solutions for repeatability.
• Set up and deploy new workstations and mobile devices; manage hardware lifecycle.

Skills

Desktop support

Windows troubleshooting

Microsoft 365

Azure AD / Entra ID

RMM tools

Customer service

Education

Associate or Bachelor's degree in IT or related field

Tools

Kaseya

Entra ID (Azure AD)

Exchange Online

Teams

SharePoint

OneDrive

Job description

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

CoVerica is a premier, employee-owned independent insurance agency with over 40 years of history, and we're actively expanding across the Dallas-Fort Worth market. We're looking for a Senior IT Desktop Technician to be the hands-on face of IT for our team. You'll keep our people productive by supporting desktops, laptops, Microsoft 365, and everyday business applications, resolving escalated issues, and helping us keep every device secure and running smoothly as the agency grows.

This role is based on-site at our Dallas-Fort Worth office. After an initial acclimation period, there is the opportunity to transition to a hybrid schedule.

A Little Bit About CoVerica

• Recognized as a Top 10 DFW Fastest Growing Property & Casualty Insurance Agency by the Dallas Business Journal.
• In business for over 40 years, with an in-place succession plan to remain independent for the next 40.
• Part of the national SIAA network, representing nearly $12.5 billion in insurance premium together.

Why CoVerica?

Because you shouldn't have to choose between the resources of a national carrier and the culture of a true independent. At CoVerica, you get both:

• The market access, carrier relationships, and technology of a premier, growing agency with over 40 years of history.
• The agility, autonomy, and true sense of ownership that only an independent, employee-owned firm can offer.
• A team that lives by two simple rules: we treat others as ourselves, and we do the right thing, even when it hurts.

What You'll Do

Desktop & End-User Support

• Provide responsive, friendly Tier 1 and Tier 2 support to employees by phone, email, and in person, resolving hardware, software, and connectivity issues.
• Serve as the escalation point for more complex desktop, laptop, printer, and peripheral issues, and document solutions so they can be repeated.
• Set up, configure, and deploy new workstations and mobile devices, and manage the hardware lifecycle from onboarding to retirement.
  Microsoft 365 & Collaboration Tools
• Support users across Microsoft 365, including Outlook and Exchange Online, Teams, SharePoint, and OneDrive.
• Handle user account setup, password resets, licensing, and permissions through Entra ID (Azure AD) and Microsoft 365 admin tools.

Security & Device Management

• Use Kaseya (or a comparable RMM/endpoint management platform) for patching, monitoring, and remote support across the agency's device fleet.
• Support our security practices by keeping endpoints updated, assisting with backup and recovery (BDR) tasks, and escalating alerts from our Managed Detection and Response (MDR) partner.

Process & Teamwork

• Maintain accurate asset inventory, ticket records, and clear IT documentation.
• Coach teammates on common tech questions and help improve how IT support is delivered as CoVerica grows.

WHAT YOU'LL BRING

• 3-5 years of hands-on IT desktop support experience, ideally in an insurance agency, carrier, or other professional services environment.
• Strong troubleshooting skills across Windows, Microsoft 365, and common business applications.
• Working experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and Entra ID (Azure AD).
• Familiarity with Kaseya or a comparable RMM tool, plus a general understanding of security basics such as
  MDR and BDR.
• Excellent customer service and communication skills, with the patience to explain technical topics in plain language.
• Associate or Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.

OUR CULTURE & WORK STYLE

We live by two simple rules: we treat others as ourselves, and we do the right thing, even when it hurts. We look for people who see challenges as opportunities, elevate the people around them, respect everyone they work with, value integrity above convenience, and keep expanding their own knowledge.

WHAT YOU CAN EXPECT FROM COVERICA

• Base salary of $75,000 annually.
• Medical, dental, vision, life, and long-term disability insurance added at no cost to you.
• Paid time off and bonus potential.
• Gym/fitness facility with employee keycard access.
• College loan repayment and tuition reimbursement programs.
• Team-building activities and a genuinely collaborative culture.

READY TO JOIN US?

If you enjoy solving problems, helping people, and keeping technology running smoothly for a growing, employee-owned agency, we'd love to hear from you.

Compensation: $70,000.00 - $75,000.00 per year

Our employment process requires an in-depth background investigation verifying clear criminal history.