Senior IT Desktop & Field Support Lead

NYC Health + Hospitals; Hempfield Township (Westmoreland County); On-site; USD 60,000 - 80,000; Full time

Job summary

NYC Health + Hospitals is looking for a Senior Facility Desktop Support Technician in Westmoreland County, Hempfield Township. This role involves providing expert technical support and leadership, ensuring the efficiency of IT infrastructure.

Candidates should have extensive experience in troubleshooting, mentoring junior technicians, and managing desktop environments. A degree in a related field is also required, alongside relevant supervisory experience.

Qualifications

• 3+ years experience in IT environments with at least 1 year in a supervisory role.
• Ability to resolve complex hardware and software issues.
• Experience in mentoring and training junior technicians.

Responsibilities

• Provide expert technical support for IT infrastructure.
• Perform maintenance and troubleshooting of IT equipment.
• Lead small IT projects and deployments.
• Create and maintain technical documentation.

Skills

Expert technical support

Troubleshooting

Mentoring

Documentation

Project management

Education

Baccalaureate degree

Associate degree

High school diploma

Job description

NYC Health + Hospitals is looking for a Senior Facility Desktop Support Technician in Westmoreland County, Hempfield Township. This role involves providing expert technical support and leadership, ensuring the efficiency of IT infrastructure.

Candidates should have extensive experience in troubleshooting, mentoring junior technicians, and managing desktop environments. A degree in a related field is also required, alongside relevant supervisory experience.