Strategic IT Change Enablement Lead (ITIL 4 | ServiceNow)

K&L Gates LLP incorporated; Northern (KY); Hybrid; USD 97,000 - 146,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage (H)

401(k) Retirement Plan

Vision Insurance

Paid Time Off (25-30 days per year)

Job summary

K&L Gates LLP seeks a Lead, IT Change Management to lead the IT Change Enablement practice, ensuring changes are assessed, approved, scheduled, implemented, and reviewed to protect client service and deadlines. Role aligns with ITIL 4 Change Enablement and ServiceNow ITSM as the system of record, requiring self-starter mindset and strong communication.

Ideal candidate has extensive ITSM/Change Management experience and a track record of governing enterprise-wide changes within a law firm

Qualifications

• 5+ years of experience in IT Service Management, Operations, or Change Management.
• Demonstrated ownership of enterprise change governance in complex environments.
• ITIL 4 Foundation certification required (advanced certifications preferred).

Responsibilities

• Own and continuously improve the ITIL 4 Change Enablement practice for K&L Gates.
• Govern Standard, Normal, and Emergency changes using risk-based approval thresholds.
• Facilitate Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings and document approval decisions.
• Own the enterprise change calendar and manage scheduling conflicts and blackout periods.
• Ensure changes include validated risk, test, implementation, rollback, and communication plans.
• Oversee execution quality for high-risk changes and coordinate failed-change response.
• Govern Post-Implementation Reviews (PIRs) and drive corrective actions.
• Ensure audit-ready change documentation and ServiceNow data quality.
• Drive continuous improvement using trend-based metrics and analysis.

Skills

ITIL 4 Foundation

ServiceNow ITSM

Change Governance

CAB Meetings

Executive Communication

Tools

ServiceNow ITSM

Job description

K&L Gates LLP seeks a Lead, IT Change Management to lead the IT Change Enablement practice, ensuring changes are assessed, approved, scheduled, implemented, and reviewed to protect client service and deadlines. Role aligns with ITIL 4 Change Enablement and ServiceNow ITSM as the system of record, requiring self-starter mindset and strong communication.

Ideal candidate has extensive ITSM/Change Management experience and a track record of governing enterprise-wide changes within a law firm