Senior IT Business Analyst (Systems Operations Center)

University Hospitals Pain Management; Shaker Heights, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

University Hospitals Pain Management seeks an IT Applications Specialist to act as a liaison between IT and clinical business service lines, providing configuration support to improve department workflows and operational efficiency.

The role leads the design of business workflows, coordinates testing, reporting, and security for assigned applications, and mentors Application Analysts. It also handles disaster recovery and acts as primary on-call contact.

Qualifications

• Experience configuring and testing enterprise applications.
• Ability to translate business workflow needs into technical requirements.
• Strong collaboration with business units and IT teams.

Responsibilities

• Supports major enterprise applications and others as assigned.
• Leads design of business workflow in conjunction with the business units.
• Leads needs assessment, software design, implementation, support, and reporting.
• Maintains high degree of understanding of departments’ business processes.
• Owns specific functionality and processes; responsible for configuration, testing, and communication.
• Troubleshoots application issues and system hardware as needed.
• Oversees system security for assigned applications.
• Acts as the team project lead on all project phases from scoping to transition.
• Mentors Application Analysts and produces and maintains reports.
• Guides documentation standards and change management activities.
• Creates reports, dashboards, and analytical tools to support customers.

Tools

Crystal Reports

Job description

A Brief Overview

The position is visible to the hospital's business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs. Duties include:

What You Will Do

• Supports major enterprise applications and others as assigned.
• Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Leads needs assessment, software design, implementation, support, and reporting.
• Leads unit and integrated testing of the software to ensure that the design objectives are met.
• Identifies complex testing scenarios, develops test scripts, and validates testing results.
• Maintains high degree of understanding of departments’ business processes.
• Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
• Troubleshoots application issues, without assistance, to resolution.
• Troubleshoots system hardware, as needed.
• Partners with end users to understand workflow and business processes.
• Oversees system security for assigned applications.
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
• Mentors Application Analysts.
• Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
• Reviews and approves end-user training materials and participates in training efforts.
• Guides other team members to ensure high documentation standards.
• Leads escalation of issues with appropriate resources.
• Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
• Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
• Supports/troubleshoots inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets.
• Evaluates and maintains appropriate system documentation.
• Collaborates with other application and clinical analysts to ensure system integrations.
• Serves as primary customer contact for on and off hours application support (rotating schedule).
• Participates in change management activities to support successful system deployments and enhancements.
• Utilizes and maintains appropriate change control procedures and standards.
• Creates reports, dashboards, and other analytical tools to support customer base.
• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
• Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.