Clinical IT Analyst

AltaPointe Health Systems; Mobile (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

AltaPointe Health Systems seeks an IT analyst to assist in deploying applications and their components, supporting project timelines for EHR deployments, and aligning with clinical and administrative workflows that drive daily operations.

You will support testing and implementation of updates, create and track work items, coordinate user trainings for EHR and related applications, and ensure documentation and compliance across systems.

Qualifications

• Bachelor’s degree in Business, IT, Nursing or equivalent healthcare degree.
• 1-3 years’ experience in healthcare applications preferred.
• Working knowledge of Microsoft Office and reporting tools (e.g., Crystal).
• Strong communication, analytical, problem-solving and organizational skills.

Responsibilities

• Assist in the deployment of applications and their components.
• Maintain knowledge of business rules and workflows in administrative and clinical areas.
• Support end-users during new implementations and issue resolution.
• Assist in creating and implementing communication plans for maintenance and enhancements.
• Assist in enterprise applications maintenance and enhancements, testing and upgrades.
• Coordinate application trainings and support training end users on updates.
• Provide tier 1 and 2 support and conduct audits to monitor compliance.
• Develop documentation related to user support and procedures.

Skills

Communication

Analytical

Problem solving

Organizational skills

Education

Bachelor's degree in Business, IT, Nursing or equivalent healthcare degree

Tools

Microsoft Office

Crystal Reports

Job description

Assist in the deployment of applications and their components.

• Assists other clinical analysts in maintaining the project timelines in EHR deployments and other applications when occur.
• Maintain a thorough knowledge of the business rules and organizational workflows that exist within the administrative and clinical areas.
• Maintain a thorough understanding of assigned applications used in departmental areas.
• Assists other clinical business analysts in implementing new updates, releases, and work with end-users in analyzing, and resolving issues during new implementations.
• Assist in creating and implementing communication plans related to applications’ maintenance, changes and enhancements.

Assist in enterprise applications maintenance and enhancements.

• Participate and maintain working relationship with different focus groups.
• Participate in the evaluation, testing and implementation of future releases, monthly & quarterly updates. Assist in coordinating the upgrades to EHR, EHR components and non-EHR applications.
• Collect and evaluate new requests related to enhancements of different applications, work closely with programmers, software architect, EHR architect and business analysts for acceptable outcome.
• Create tickets, or work items based on analysis for development.
• Test the new developments, and communicate testing results to technical and analyst teams before the changes are rolled out
• Proactively reads, creates, maintains, follows application documentation.

Coordinate application trainings

• Assist in the creation of training tools.
• Assist the effort for training end users on updates and enhancements.
• Assist in EHR training to support core application functionality.
• Establish schedules and designate facility areas for training to occur.

Support business and other applications

• Answer any tier 1 and tier 2 phone calls, emails or inquiries with proper support documentation.
• Perform scheduled audits and ad hoc audits to monitor compliance.
• Maintain and monitor applications, integrations and interfaces.
• Assist in keeping application integrity and policies related to new enhancement changes.
• Assist in the development of new documentation related to user support.

Other IT duties as deemed necessary should include but not be limited to the following.

• Test and document compliance related to MIS policy and procedure.
• Assist in system(s) evaluations with other IT staff.
• Participate in IT team meetings and initiatives.
• Participate in the strategic planning process for IT.
• Participate on and chair committees deemed necessary to support standards and accreditations.
• Assist in providing training when deemed necessary.
• Participate in Orientation Training for IT.
• Provide application training when deemed necessary.
• Perform other duties as assigned by supervisor.

Administrative and other related duties as assigned

• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as requested.
• Completes assigned tasks in a timely manner.
• Treats consumers with dignity and respect.
• Works in a cooperative manner with other AltaPointe employees.

Bachelor’s degree in Business, IT, Nursing or equivalent healthcare degree. 1-3 years’ (4-7 years for Analysts - II) experience in healthcare applications is preferred; working knowledge of Microsoft Office and reporting tools, i.e. Crystal; task-oriented, good communication, analytical, problem-solving, and organizational skills.