Senior IT Business Analyst - Strategy, Insights & Liaison

Citigroup Inc.; Tampa (FL); Hybrid; USD 124,000 - 151,000; Full time

Job summary

Citibank, N.A. seeks an IT Business Senior Analyst for its Tampa, FL location. The role focuses on liaising between business users and technologists, defining system scope, and driving performance metrics along with risk and compliance considerations.

The position requires a Bachelor’s degree (or foreign equivalent) in CS/IT or related field with 5 years of experience, or a Master’s degree with 3 years. A hybrid work arrangement may be permitted within Citi policies.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Five years of IT experience in system analysis and project management.
• Experience applying UX design principles to user research.
• Experience with risk assessment and mitigation.
• Experience with data analysis for reporting and system integration.
• Knowledge of software development methods and OO development.
• Strong technical writing to maintain documentation.
• Ability to address downstream impacts with IT architecture knowledge.
• Alternative: Master’s degree with three years of experience.

Responsibilities

• Liaise between business users and technologists to exchange information.
• Contribute to business performance analysis and planning.
• Define systems scope and objectives for complex projects.
• Consult with users to solve system issues and recommend solutions.
• Support change processes from requirements to implementation.
• Provide user and operational support for system functionalities.
• Identify and communicate risks and impacts for compliance.
• Collaborate with team to achieve business objectives.
• Act as SME to senior stakeholders.
• Assess risk in business decisions to safeguard Citi and comply with laws.
• Escalate and report control issues with transparency.

Skills

System analysis

Project management

UX design principles

Data analysis

Software Development Methods

IT architecture

Technical writing

Education

Bachelor's degree in CS/IT

Master's degree

Tools

Database management

SQL

Job description

Citibank, N.A. seeks an IT Business Senior Analyst for its Tampa, FL location. The role focuses on liaising between business users and technologists, defining system scope, and driving performance metrics along with risk and compliance considerations.

The position requires a Bachelor’s degree (or foreign equivalent) in CS/IT or related field with 5 years of experience, or a Master’s degree with 3 years. A hybrid work arrangement may be permitted within Citi policies.