IT Business Sr Analyst

Citigroup Inc.; Tampa (FL); Hybrid; USD 124,000 - 151,000; Full time

Job summary

Citibank, N.A. seeks an IT Business Senior Analyst for its Tampa, FL location. The role focuses on liaising between business users and technologists, defining system scope, and driving performance metrics along with risk and compliance considerations.

The position requires a Bachelor’s degree (or foreign equivalent) in CS/IT or related field with 5 years of experience, or a Master’s degree with 3 years. A hybrid work arrangement may be permitted within Citi policies.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Five years of IT experience in system analysis and project management.
• Experience applying UX design principles to user research.
• Experience with risk assessment and mitigation.
• Experience with data analysis for reporting and system integration.
• Knowledge of software development methods and OO development.
• Strong technical writing to maintain documentation.
• Ability to address downstream impacts with IT architecture knowledge.
• Alternative: Master’s degree with three years of experience.

Responsibilities

• Liaise between business users and technologists to exchange information.
• Contribute to business performance analysis and planning.
• Define systems scope and objectives for complex projects.
• Consult with users to solve system issues and recommend solutions.
• Support change processes from requirements to implementation.
• Provide user and operational support for system functionalities.
• Identify and communicate risks and impacts for compliance.
• Collaborate with team to achieve business objectives.
• Act as SME to senior stakeholders.
• Assess risk in business decisions to safeguard Citi and comply with laws.
• Escalate and report control issues with transparency.

Skills

System analysis

Project management

UX design principles

Data analysis

Software Development Methods

IT architecture

Technical writing

Education

Bachelor's degree in CS/IT

Master's degree

Tools

Database management

SQL

Job description

Citibank, N.A. seeks an IT Business Senior Analyst for its Tampa, FL location.

DUTIES

• Responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.
• Contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT.
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommend solutions.
• Support system change processes from requirements through implementation and provide input based on analysis of information.
• Consult with business clients to determine system functional specifications and provide user and operational support.
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
• Work as a team to achieve business objectives, performing other duties and functions as assigned.
• Act as SME to senior stakeholders and other team members.
• Assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Adhere to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, and reporting control issues with transparency.
• A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

REQUIREMENTS

• Bachelor’s degree, or foreign equivalent, in Computer Science, Computer and Information Technology, or a related field, and five (5) years of experience in the job offered or in a related IT occupation performing system analysis and project management.
• Performing system analysis and design skills to define the scope and objectives of complex projects to analyze the system, gather enhancement requests, and document enhancements.
• Using UX design principles to perform user research sessions.
• Assessing risks and developing mitigation strategies.
• Engaging in data analysis for reporting and system integration using database management.
• Utilizing Software Development Methods and Object-Oriented Application Development to evaluate the system's modules, document impact to proposed changes, and monitor development.
• Applying advanced technical writing to maintain system documentation and communicate release updates.
• Leveraging IT architecture, systems administration, and interface design knowledge to address downstream impacts.
• In the alternative, Employer will accept a Master’s degree, or foreign equivalent, and three (3) years of experience.
• Employer will accept pre- or post- Master’s degree experience. 40 hrs./wk.

EO Employer.

Wage Range: $137,363.00 to $137,363.00

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Wholesale Lending Operations Management.

Anticipated Posting Close Date

Oct 29, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.