Operations Center IT Analyst I – Resort Tech

MGM Resorts International; Las Vegas (NV); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness incentive programs

Hotel, F&B and entertainment discounts

Free parking

Health & income protection

Professional development

Descripción de la vacante

MGM Grand Las Vegas is seeking a Technical Analyst I to support IT applications and systems in a fast-paced entertainment environment. You will triage incidents, monitor systems, and coordinate with the Service Desk and Operations Center to keep services available.

The ideal candidate has a degree in CS/engineering or related field and 1+ year IT experience, with familiarity across Windows/Linux, VMware, and systems like Opera or Patron Management.

Formación

• Bachelor's Degree in Computer Science, Engineering or related field or equivalent work experience.
• 1+ year of IT experience with hardware, software and networking systems.
• Experience with Windows Server and Linux systems; familiarity with VMware is a plus.

Responsabilidades

• Triage incidents escalated from Service Desk and Field Tech Support via ticketing system, email or phone.
• Escalate unresolvable issues to Operations Center Level 2 or vendor as needed.
• Monitor and manage IT systems under Operations Center responsibility; perform routine troubleshooting.

Conocimientos

Incident triage

Troubleshooting

Ticketing systems

Educación

Bachelor's degree in Computer Science, Engineering or related field

Herramientas

Windows Server

Linux (Red Hat)

VMware

Opera

Infogenesis

Patron Management

SpaSoft

LMS

Stratton Warren

Descripción del empleo

MGM Grand Las Vegas is seeking a Technical Analyst I to support IT applications and systems in a fast-paced entertainment environment. You will triage incidents, monitor systems, and coordinate with the Service Desk and Operations Center to keep services available.

The ideal candidate has a degree in CS/engineering or related field and 1+ year IT experience, with familiarity across Windows/Linux, VMware, and systems like Opera or Patron Management.