Senior IT Applications Engineer

Shumaker, Loop & Kendrick, LLP; Charleston (SC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Shumaker, Loop & Kendrick, LLP is seeking a Senior IT Applications Engineer to act as the technical owner for firm-wide document management, case management, and business application platforms. The role will focus on architecture, governance, security, and lifecycle management across multiple systems.

You will lead integrations, automation, and modernization initiatives, working closely with attorneys and IT leadership.

Qualifications

• 8+ years of experience supporting enterprise applications
• 5+ years in legal technology platforms in a law firm
• Experience leading app implementations, upgrades, migrations and vendor coordination
• Strong skills in enterprise integrations, APIs, web services, databases, SQL

Responsibilities

• Own and escalate complex issues for document management, case management and legal workflow platforms
• Develop roadmaps and establish standards for architecture, governance, security and lifecycle management
• Oversee configuration, administration, monitoring, and maintenance of firm applications
• Design and maintain enterprise integrations, data services, and automation across DMS, accounting, CRM and records systems
• Identify opportunities to improve processes via automation and emerging technologies
• Lead deployments, testing, UAT, deployment, risk management and vendor coordination
• Collaborate with attorneys and IT leadership to translate business needs into technical solutions
• Mentor analysts and document technical practices and promote knowledge sharing

Skills

Enterprise apps

Legal tech

Vendor management

SQL

Education

Bachelor's or Associate in IT/related field

Job description

Where You’ll Work

The Senior IT Applications Engineer is a salary exempt position and will work hybrid (2 days per week) from any of the following offices: Florida (Sarasota, Tampa); Minnesota (Minneapolis); North Carolina (Charlotte); Ohio (Akron, Columbus, Toledo); South Carolina (Charleston).

What You’ll Do

• Serve as the technical owner and subject matter expert for the firm’s document management, case management, legal workflow, and business application platforms, providing end-user support and senior-level escalation for complex issues.


• Develop and maintain application roadmaps aligned with firm objectives and technology strategy, while establishing architecture, administration, governance, security, and lifecycle management standards.


• Oversee the configuration, administration, monitoring, maintenance, performance, reliability, and support of firm applications, including troubleshooting critical production incidents, coordinating vendor resolution, and participating in after-hours maintenance and upgrades.


• Design and maintain enterprise integrations, APIs, data services, and automation connecting legal, financial, business, and cloud platforms, ensuring effective data flow and synchronization across document management, accounting, CRM, records management, and related systems.


• Identify and implement opportunities to improve business processes through application enhancements, workflow automation, Microsoft Copilot, legal AI solutions, and other emerging technologies.


• Lead application implementations, upgrades, migrations, and modernization initiatives, including technical requirements, project planning, testing, user acceptance testing, deployment, risk management, vendor coordination, and status reporting.


• Partner with attorneys, practice groups, administrative departments, and IT leadership to understand business needs, translate requirements into technical solutions, and recommend technology-driven process improvements.


• Mentor Application Analysts and other IT team members on troubleshooting, application architecture, integrations, and operational best practices, while developing technical documentation and promoting knowledge sharing and continuous improvement.

What We’re Looking For

• Bachelor’s or associate degree in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education, training, and relevant experience.


• At least 8 years of experience supporting enterprise business applications, including 5+ years supporting legal technology platforms within a law firm environment.


• Demonstrated experience leading application implementations, upgrades, migrations, and related projects, including management of third-party vendors and consulting partners.


• Strong experience designing and supporting enterprise application integrations, APIs, web services, databases, SQL, and related networking technologies.


• Experience with legal technology platforms such as iManage Cloud, Aderant, Elite 3E, Litera, Intapp, Relativity, and other law firm applications.


• Strong project management, analytical, troubleshooting, organizational, and problem-solving skills, with the ability to manage competing priorities effectively.


• Excellent written and verbal communication skills, with the ability to communicate effectively with users and stakeholders at all levels of the organization.


• Proven ability to work effectively both as a team leader and collaborative team member.

Who We Are

We’re not just another law firm - we’re something different. At Shumaker, our professional staff are the backbone of our success, providing the essential support that enables our firm to thrive. From operations and finance to marketing and technology, our team members enjoy a collaborative, people-first culture where their contributions truly make an impact. As one of the 200 largest law firms in the United States, we’re looking for talented professionals who want to grow their careers and be part of a firm that values dedication, teamwork, and innovation.

Physical Requirements

This job may require frequent sitting and standing, with occasional walking, bending, and lifting. We are committed to providing reasonable accommodations to individuals with disabilities to ensure equal access to employment opportunities. If you require accommodations during the application or interview process, please let us know.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.