Senior IT Applications Engineer

Shumaker, Loop & Kendrick, LLP; Toledo (OH); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Shumaker, Loop & Kendrick, LLP is seeking a Senior IT Applications Engineer to own and optimize the firm’s document management, case management, and business application platforms. You will lead integrations, provide senior end-user support, and drive modernization initiatives in a hybrid work environment.

You will collaborate with attorneys and IT leaders to translate business needs into technical solutions, mentor junior staff, and establish governance, security, and lifecycle standards for

Qualifications

• Bachelor’s or associate degree in Information Technology or related field.
• 8+ years supporting enterprise applications, including 5+ years in legal tech within a law firm.
• Experience leading application implementations, upgrades, migrations, and vendor management.
• Strong experience designing and supporting enterprise application integrations, APIs, web services, SQL.
• Familiarity with legal tech platforms such as iManage Cloud, Aderant, Elite 3E, Litera, Intapp, Relativity.

Responsibilities

• Own as technical owner for document management, case management, and business apps; provide senior-level escalation.
• Develop roadmaps and set architecture, governance, and lifecycle standards for firm apps.
• Oversee configuration, monitoring, maintenance, and upgrades of applications; coordinate vendor resolutions.
• Design and maintain enterprise integrations, APIs, data services, and automation across systems.
• Lead implementations, migrations, and modernization initiatives with planning, testing, and risk management.
• Partner with attorneys and IT leadership to translate business needs into technical solutions.
• Mentor Application Analysts and develop technical documentation for knowledge sharing.

Skills

Leadership

Project management

Communication

Troubleshooting

Analytical thinking

Education

Bachelor’s or associate degree in IT/CS

Tools

iManage Cloud

Aderant

Elite 3E

Litera

Intapp

Relativity

Job description

Where You’ll Work

The Senior IT Applications Engineer is a salary exempt position and will work hybrid (2 days per week) from any of the following offices: Florida (Sarasota, Tampa); Minnesota (Minneapolis); North Carolina (Charlotte); Ohio (Akron, Columbus, Toledo); South Carolina (Charleston).

What You’ll Do

• Serve as the technical owner and subject matter expert for the firm’s document management, case management, legal workflow, and business application platforms, providing end-user support and senior-level escalation for complex issues.


• Develop and maintain application roadmaps aligned with firm objectives and technology strategy, while establishing architecture, administration, governance, security, and lifecycle management standards.


• Oversee the configuration, administration, monitoring, maintenance, performance, reliability, and support of firm applications, including troubleshooting critical production incidents, coordinating vendor resolution, and participating in after-hours maintenance and upgrades.


• Design and maintain enterprise integrations, APIs, data services, and automation connecting legal, financial, business, and cloud platforms, ensuring effective data flow and synchronization across document management, accounting, CRM, records management, and related systems.


• Identify and implement opportunities to improve business processes through application enhancements, workflow automation, Microsoft Copilot, legal AI solutions, and other emerging technologies.


• Lead application implementations, upgrades, migrations, and modernization initiatives, including technical requirements, project planning, testing, user acceptance testing, deployment, risk management, vendor coordination, and status reporting.


• Partner with attorneys, practice groups, administrative departments, and IT leadership to understand business needs, translate requirements into technical solutions, and recommend technology-driven process improvements.


• Mentor Application Analysts and other IT team members on troubleshooting, application architecture, integrations, and operational best practices, while developing technical documentation and promoting knowledge sharing and continuous improvement.

What We’re Looking For

• Bachelor’s or associate degree in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education, training, and relevant experience.


• At least 8 years of experience supporting enterprise business applications, including 5+ years supporting legal technology platforms within a law firm environment.


• Demonstrated experience leading application implementations, upgrades, migrations, and related projects, including management of third-party vendors and consulting partners.


• Strong experience designing and supporting enterprise application integrations, APIs, web services, databases, SQL, and related networking technologies.


• Experience with legal technology platforms such as iManage Cloud, Aderant, Elite 3E, Litera, Intapp, Relativity, and other law firm applications.


• Strong project management, analytical, troubleshooting, organizational, and problem-solving skills, with the ability to manage competing priorities effectively.


• Excellent written and verbal communication skills, with the ability to communicate effectively with users and stakeholders at all levels of the organization.


• Proven ability to work effectively both as a team leader and collaborative team member.

Who We Are

We’re not just another law firm - we’re something different. At Shumaker, our professional staff are the backbone of our success, providing the essential support that enables our firm to thrive. From operations and finance to marketing and technology, our team members enjoy a collaborative, people-first culture where their contributions truly make an impact. As one of the 200 largest law firms in the United States, we’re looking for talented professionals who want to grow their careers and be part of a firm that values dedication, teamwork, and innovation.

Physical Requirements

This job may require frequent sitting and standing, with occasional walking, bending, and lifting. We are committed to providing reasonable accommodations to individuals with disabilities to ensure equal access to employment opportunities. If you require accommodations during the application or interview process, please let us know.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.