Senior IT Analyst

artefactlinkedin; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first arrangement

Job summary

artefactlinkedin is seeking a Senior IT Analyst to strengthen the tech environment supporting distributed teams across the Americas. You will own infrastructure, bolster security, and drive automation initiatives with regional IT leadership.

The role requires hands-on Jamf macOS management, Windows device experience, and cloud familiarity (GCP/Azure IAM). You will lead end-to-end improvements and document runbooks for internal teams.

Qualifications

• Solid background in IT infrastructure, corporate IT, or endpoint engineering for distributed teams.
• Hands-on macOS fleet management with Jamf; Windows device management experience.
• GCP and Azure IAM and cost management knowledge.
• Strong information security fundamentals for day-to-day ops.
• Automation mindset with Bash, Python or PowerShell and API work.
• Ability to lead initiatives end-to-end and propose improvements.

Responsibilities

• Manage end-to-end device lifecycle for macOS via Jamf and Windows; ensure cross-country consistency.
• Administer Google Workspace and Entra ID including SSO, MFA, access policies, joiner/mover/leaver.
• Operate and optimize cloud infrastructure on GCP and Azure; IAM and cost monitoring.
• Strengthen security controls; incident support and evidence gathering for assessments.
• Automate recurring tasks with scripting and APIs; document processes clearly.
• Govern SaaS licenses, renewals, vendors, and usage with data-driven decisions.
• Review tools and configurations; propose changes to reduce risk and improve experiences.
• Serve as escalation point and maintain IT standards, runbooks, and docs.
• Communicate progress, risks, and trade-offs to technical and non-technical audiences.

Skills

Jamf management

GCP knowledge

Azure IAM

Automation scripting

Python

PowerShell

Security fundamentals

Documentation habits

Automation mindset

Vendor management

Tools

Jamf

Google Workspace Admin

Microsoft Entra ID

APIs

Cloud CLI tools

Job description

Role overview

A senior IT analyst is needed to operate and strengthen the technology environment that supports distributed teams across the Americas region. The role combines infrastructure ownership, security hardening, and automation, with the autonomy to identify gaps and drive initiatives end-to-end alongside regional IT leadership. It suits someone who plans thoroughly, documents carefully, and proactively proposes improvements rather than waiting to be assigned work.

Responsibilities

• Manage the end-to-end device lifecycle for macOS via Jamf and Windows environments, including provisioning, configuration, compliance, and keeping standards consistent across countries.
• Administer identity and collaboration platforms such as Google Workspace and Microsoft Entra ID, covering SSO, MFA, access policies, and joiner/mover/leaver workflows.
• Operate and evolve cloud infrastructure on GCP and Azure, including identity and access management, resource organization, monitoring, and cost optimization work that flags waste.
• Strengthen security controls through endpoint hardening, encryption, patch and vulnerability management, access reviews, incident support, and gathering evidence for client security assessments.
• Automate recurring operational tasks using scripting and system APIs, replacing manual routines with reliable, well-documented processes.
• Govern the SaaS portfolio, including licenses, renewals, vendors, and usage, with cost and adoption data guiding each decision.
• Review existing tools, processes, and configurations, then propose and implement changes that simplify operations, reduce risk, or improve the experience of internal teams.
• Act as escalation point for complex technical issues and serve as a reference for internal IT standards, runbooks, and documentation.
• Keep initiatives organized with clear timelines, communicating progress, risks, and trade-offs to both technical and non-technical audiences.

Requirements

• Solid background in IT infrastructure, corporate IT, or endpoint engineering supporting distributed teams.
• Hands-on experience managing macOS fleets with Jamf, plus device management experience in Windows environments.
• Practical knowledge of GCP and Azure, including IAM and cost management.
• Strong information security fundamentals applied to day-to-day operations.
• Automation mindset with scripting skills in Bash, Python, or PowerShell and comfort working with APIs.
• Ability to lead initiatives from first proposal through implementation and to suggest improvements to what is already in place.
• Organized and methodical approach, with strong documentation habits and the capacity to manage several parallel demands.

Nice to have

• Experience in consulting or professional services, supporting teams that work under client security requirements.
• Fluent English for daily collaboration with international teams.
• Familiarity with LGPD, ISO 27001, or comparable compliance frameworks.
• Infrastructure-as-code and configuration management experience.
• Background supporting rapid growth or integration of newly acquired teams.
• Relevant certifications such as Jamf, Google Workspace Administrator, Microsoft, or cloud/security credentials.

Benefits and work setup

• Remote-first arrangement with optional access to a physical office in São Paulo.
• Meal allowance, plus health, dental, and life insurance coverage.
• Wellness benefit through a gym and fitness platform.
• Flexible coworking access that lets the role be worked from anywhere.
• Bi-monthly team gatherings featuring workshops, training, and informal social time.
• Semi-annual performance reviews with opportunities for promotion.