The Partner Recruiting Director (Senior ISO Channel Sales Executive) is responsible for driving new business to Shift4 by prospecting for, recruiting, and signing new partners. This role develops and executes strategies to achieve sales performance targets and maximize growth with each new partner. The position also serves as a subject matter expert on Shift4's partnership programs, products, and processes.
Responsibilities
- Actively prospect for new partners through trade shows, conferences, on-site meetings, and other targeted business development strategies.
- Create, negotiate, and close commercial agreements with new partners.
- Ensure partners understand Shift4's Schedule A, bonus opportunities, and EMV devices.
- Collaborate with the API and Integrations teams to guide new partners through integration and certification with Shift4.
- Prepare and deliver structured meeting agendas and presentation materials for partner meetings conducted by phone or on-site.
- Train new and existing partners on Shift4 products, services, and sales processes, including residual reporting, lead management, lead submission, Shift4 UTG, and installation and activation procedures.
- Submit Lab Request documentation when needed to confirm that partners have been successfully trained on installation procedures.
- Identify marketing opportunities through partner discussions and coordinate plans to support new partner launches.
- Maintain accurate Salesforce records for each partner’s merchant base, integration type, interface, supported hardware, and products.
- Collaborate effectively with Sales, Marketing, Finance, Customer Care, Product Development, and Technology Operations.
- Ensure all documentation, training, paperwork, and other requirements are completed to support partner onboarding.
- Work closely with the assigned Customer Success Manager (CSM) to train them on the partner’s products, services, unique requirements, and expectations.
- Obtain the first two merchant leads from each new partner and provide them to the appropriate internal team.
- Oversee the launch of the first two merchants from start to finish.
- After a new partner has successfully boarded five merchants with Shift4, coordinate with CSD to schedule a formal handoff call with the partner and assigned CSM.
- Schedule regular meetings with the assigned CSM to review sales KPIs, including growth, lead volume, and conversion rates, and include the CSM in relevant correspondence with ISOs and dealers.
- Consistently work toward sales and revenue targets established by the AVP and SVP of Channel.
- Provide direction and feedback to the CSM and Marketing team regarding sales performance and opportunities for improvement.
- Address service issues escalated by the CSM or Channel team in a timely manner.
Qualifications:
- Seven or more years of experience in channel sales.
- Bachelor's degree preferred, or equivalent professional experience.
- Experience with Salesforce and Monday.com preferred.
- Must have prior experience in the payments industry, with a strong preference for candidates who have worked in ISO channel sales, merchant services, or payment processing.
Compensation:
This position offers a competitive base salary plus commission, with total compensation potential tied to sales performance and new partner acquisition. Compensation will be based on experience, qualifications, and the applicable compensation structure. The anticipated base salary range is $110,000-$120,000 per year, plus commission.