Senior IS Technician

SGS Consulting; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

SGS Consulting is seeking a field IT technician to provide on-site hardware installation, repair and customer support across client sites in the Boston area. You will travel to client locations, coordinate with the Team Lead for daily assignments and ensure timely completion of service tickets and projects.

You must be able to lift up to 75 lbs, possess a valid driver’s license, and have experience in IT field support or hardware installation.

Qualifications

• Experience in IT field support or hardware installation is preferred.
• Valid driver’s license and reliable transportation are required.
• Ability to lift up to 75 lbs and work at client sites.

Responsibilities

• Communicate daily with the local Team Lead for assignments and direction.
• Drive to various client locations using personal transportation (MVR background check required).
• Complete assigned IT projects and service tickets.
• Install computer hardware and related equipment.
• Provide on-site customer service and technical support.
• Document work performed and report task completion.
• Maintain flexibility with scheduling to meet client needs.
• Lift and transport equipment (up to 75 lbs).

Skills

Field Support

IT Hardware Installation

Hardware Repair

Customer Service

Driving

Ticket Management

Education

High School Diploma or GED

IT certifications encouraged

Job description

Job Responsibilities:

• Communicate daily with the local Team Lead for assignments and direction.


• Drive to various client locations using personal transportation (MVR background check required).


• Complete assigned IT projects and service tickets.


• Install computer hardware and related equipment.


• Provide on-site customer service and technical support.


• Document work performed and report task completion.


• Maintain flexibility with scheduling to meet client needs.


• Lift and transport equipment (up to 75 lbs).

Skills:

• Field Support


• IT Hardware Installation


• Hardware Repair


• Customer Service


• Driving


• Ticket Management

Education/Experience:

Minimum educational requirement: High School Diploma or GEDCertifications or IT-related education/degrees are a plus

• Do you have a valid driver’s license and reliable transportation?


• Are you able to lift up to 75 lbs?


• How many years of IT field support experience do you have?


• How many years of experience do you have installing or repairing hardware?