I.S. Technical Support Specialist

Colonial Group; Dallas (TX); On-site; USD 28,000 - 47,000; Part time

Job summary

Colonial Group is seeking an IT technician to set up, install, and maintain LAN and device resources, including computers, tablets, and network devices, with emphasis on inventory control and security. The role involves diagnosing issues, ensuring software licensing compliance, and supporting remote users.

The position requires 2+ years of IT experience, proficiency with TCP/IP, PC/Mac hardware, and strong teamwork. On-call support可能 and travel to other offices may be involved.

Qualifications

• 2+ years of experience in IT network and device management.
• Proficient in TCP/IP LAN/WAN concepts and PC/Mac hardware.
• Strong interpersonal skills and ability to work in a team.
• Bachelor's or technical degree or equivalent experience.

Responsibilities

• Set up, install, manage, document, and maintain LAN and resources.
• Manage inventory of IT devices end-to-end and ensure license compliance.
• Install and support computers, tablets, mobile devices, and network hardware.
• Perform diagnostic testing and repairs of devices and peripherals.
• Maintain system security and software at workstation level.
• Train users on new technology as needed.
• Assist on special projects and remote users.

Skills

LAN/WAN knowledge

TCP/IP

PC/Mac hardware

Troubleshooting

OS proficiency

Communication

Education

Bachelor's or Technical degree or equivalent experience

Tools

Remote access tools

Diagnostic software

Asset management software

Job description

Position Summary and Responsibilities:

The primary duties of this position are to set up, install, manage, document, and maintain local area networks and resources, including the troubleshooting and resolution of computer, tablet, network, and other devices issued in an IT environment. This position helps manage computers, LAN, and tablet hardware inventory throughout its entire lifecycle and ensures that such inventory is compliant with software licensing agreements. This position sets up and/or installs computers and network devices, including cell phones and tablets, and performs diagnostic testing and repairs of these and other devices when needed. This position demands a technically skilled, diplomatic, highly motivated individual.

• Responsible for the inventory, accounting, and functionality of all IT devices.
• Help manage software and hardware inventory.
• Responsible for the setup of all computers, tablets, peripherals, cell phones, and other network devices.
• Install, maintain, and support Corporate applications.
• Ensure proper levels of OS / iOS and application software for all computers and tablets to insure optimum functionality.
• Perform diagnostic testing and repair to computers and other devices. This would include making economic business decisions to replace or upgrade devices and other hardware.
• Responsible for the application and maintenance of appropriate system security and software at the workstation level.
• Help train users with new technology as needed.
• Develop and enhance I.S. communication processes as change dictates.
• Assist on special projects, as needed.
• Assist personnel in their use of computer hardware and software, as needed. This includes remote users.
• This is an hourly paid job, but at times may need to provide 24x7 on-call support, as needed.
• Travel to other company offices on a regular basis and perform some or all the duties listed above.

Education and/or Work Experience Requirements:

• At least 2 years of experience in the primary areas of responsibilities of this position.
• TCP/IP communications protocol, both LAN and WAN communications equipment and infrastructures, proficient in the knowledge of PC and MAC hardware components. Microsoft Office software products, etc.
• Good interpersonal skills, work attitude, and work ethics. Able to work with all levels of personnel. Good oral and written communications skills and participate well in a team environment.
• Bachelors or Technical degree or equivalent experience.

Physical Requirements:

• Ability to perform the essential job functions safely and successfully, consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Must be able to lift and carry at least 30 lbs.