IT Support Technician

Creative Financial Staffing, LLC; Menomonee Falls (WI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO from day 1

401(k) with company match

Health, dental, vision plans

Job summary

Creative Financial Staffing, LLC seeks an IT Field Support Specialist for an on-site, permanent role across multiple client locations. The position requires hands-on support for hardware, software, and basic network issues, with local travel and mileage reimbursement.

You will install and maintain workstations and peripherals, assist with networking components, and resolve end-user IT requests. Strong communication and a customer-service mindset are essential, with willingness to travel as

Qualifications

• Experience troubleshoo ting Windows PCs and common business apps.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills and a customer-service mindset.
• Willingness to travel locally with a valid driver’s license.

Responsibilities

• Provide responsive IT support for hardware, software, and basic network issues across multiple sites.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and ensure endpoint updates are applied.
• Train staff on newly installed systems, applications, and processes.

Skills

Windows troubleshooting

Customer service

Communication skills

Attention to detail

Independent worker

Job description

IT Field Support Specialist | Permanent | No Sponsorship Available

ABOUT OUR CLIENT

• Our client is a multi-location organization with an in-person IT support need across multiple sites.
• This is an entry-level, hands-on field support role supporting end users, hardware, software, and basic network issues.
• Work is primarily on-site. Local travel to multiple locations is required. Mileage reimbursement is available.

BENEFITS & COMPENSATION

• Compensation: Up to $60,000 per year
• PTO: PTO available (starts day 1)
• Retirement: 401(k) with company match
• Medical: Health, vision, and dental plans available for individuals and families

RESPONSIBILITIES FOR THE TITLE

• Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and help ensure endpoint and software security updates are applied.
• Train and support staff on newly installed systems, applications, and processes.

PREFERRED EXPERIENCE FOR THE TITLE

• Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills, including the ability to explain solutions and train non-technical users.
• Strong attention to detail, problem-solving skills, and a customer-service mindset.
• Ability to work independently while partnering closely with an IT leader on priorities and projects.
• Valid driver’s license and ability to travel locally to multiple sites.