Senior Investor Services Analyst

Gen II; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work schedule (3 office days /

Training opportunities

Job summary

Gen II Fund Services is hiring a Senior Investor Services analyst to support sponsor funds and client service teams. You will handle investor onboarding, data changes, and reporting across multiple systems in a fast-paced, deadline-driven environment.

The role emphasizes client service excellence, adherence to SLAs, and collaboration with internal teams. A bachelor’s degree and 2–4 years in financial services are preferred, with a hybrid work arrangement in the US.

Qualifications

• Bachelor's degree in Business Administration or Economics is a plus.
• 2–4 years’ experience in the financial services industry.
• Proficiency with Microsoft 365.
• Private Equity or hedge fund investor services background is a plus.
• Ability to manage multiple tasks and deadlines.
• Excellent verbal and written communications.
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) is a plus.
• Experience with Allvue CRM is a plus.

Responsibilities

• Acknowledge, review and respond to client inquiries promptly, coordinating with internal and external teams.
• Review and process investor onboarding documentation (Subscription, Tax, AML).</br>
• Review and process investor activity and changes to investor data across systems.
• Maintain investor records across multiple internal and external systems.
• Prepare ad‑hoc, monthly, quarterly, annual reporting and capital activity notices for sponsor funds and investors.
• Prepare investor audit confirmations and monthly recurring deliverables.
• Disseminate fund and investor correspondence across investor portal platforms.
• Track incoming capital call wires and prepare capital distributions.
• Progressively take on training of junior associates and perform first level review of deliverables.

Skills

Excellent communication

Time management

Detail oriented

Education

Bachelor's degree in Business Administration or Economics

Tools

Microsoft 365

Intralinks

Investment Café

Allvue CRM

Allvue InvestorVision

Job description

Who is Gen II?

With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.

Careers mean more at Gen II – more opportunity, more innovation, and more ideas! You’ll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You’ll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

The Senior Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast‑paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.

What you’ll be doing

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
• Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation)
• Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
• Review and/or maintain investor records across multiple internal and external systems
• Review and/or prepare ad‑hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
• Review and/or prepare investor audit confirmations and monthly recurring deliverables
• Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
• Track incoming capital call wires and prepare capital distributions payments across various client accounts
• Progressive responsibilities to include training of less experienced associates, and first level review of deliverables
• Ensure all work is completed in line with the service level agreement
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
• Participate in special projects
• Operate efficiently in a deadline-driven, high volume, and everchanging environment

The ideal background for this role

• Bachelor’s degree in Business Administration or Economics is a plus
• 2-4 years’ experience in the financial services Industry
• Proficiency with Microsoft 365
• Private Equity or Hedge Fund Investor Services background a plus
• Ability to manage multiple tasks and projects with differing deadlines
• Excellent verbal and written communications
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
• Experience with Allvue CRM a plus

What we offer

• A challenging and rewarding role in a fast-growing organization
• Opportunities for personal and professional career development
• Great working environment, competitive salary, and benefits
• Opportunity to be part of an industry leading team known for service excellence

The salary range for this position is $70,000 to $95,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offered within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of three (3) days a week in our office and two (2) days remotely.

https://gen2fund.com/candidate-privacy-statement/

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.